Keebo is a venture-backed startup that offers a turnkey cloud-based Data Learning platform for automating and accelerating enterprise analytics. With the data warehousing market expected to grow to $51B annually by 2028, Keebo is an industry innovator,  as the only fully-automated Snowflake optimizer, adjusting dynamically to save many customers 25% and more.

Built on state-of-the-art in machine learning and artificial intelligence, and over 15 years of cutting-edge research at top universities, Keebo reduces tedious and months-long manual operations to a matter of minutes, freeing up data teams to work on improving their core business. Our team is spread across the globe, supporting customers worldwide.

About the Opportunity
As a Customer Success Engineer, you will be responsible for executing a data-driven 
approach to customer success.
 

You Will

  • Tune algorithmic parameters to maximize performance (training will be provided on the job)
  • Create SQL queries/data extracts from metadata tables in Snowflake, BigQuery and Postgres
  • Analyze warehouse performance metrics including latency to alert customers
  • Identify opportunities for improving customer experience
  • Build the tools to orchestrate and automate the data-driven customer success
  • Work with the leadership to deliver insights and report progress
 
You Have
  • BS or MS or MCA in Computer Science or related fields
  • Proficiency in SQL
  • Fluent in writing Python code
  • Comfort with Unix and Bash
  • Excellent communication skills
  • Willingness to work on US Eastern Time Zone schedule

Nice-to-Have:

  • Comfortable with working with customers
  • Experience working on PostgreSQL
  • Familiarity with GCP and BigQuery
  • Familiarity with data stack on one of the cloud data warehouse platforms

What we Offer

Working with a world-class team of researchers and engineers in machine learning to turn Al algorithms into scalable and automated cloud products

For full-time positions:

  • Competitive salary packages
  • Equity
  • Home office stipend
  • Comprehensive medical, dental, and vision benefits
  • 401k retirement program
  • Annual company offsite (this year the team met up in Cancún, Mexico!)
  • Paid time off
  • Paid parental leave

Keebo is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, genetic information, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply.

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