Description:
This role will report to the Cash & Collections Manager North America and will be responsible for the
following:

  • Track and collect payments due for assigned portfolio of approximately 9,000 restaurant accounts and generate weekly aging reports
  • Design and implement strategies to resolve collection and cash application issues
  • Manage outbound communication to customers via phone and email for delinquent accounts
  • Review credit memos and approve per company policy and procedures
  • Efficiently manage and resolve issues related to billing inquiries, account suspensions, and payment plans
  • Lead monthly meetings to review portfolio of accounts with management
  • Appropriately escalate any issues for high profile accounts in a timely manner for resolution
  • Accurately record all communication with customers in the appropriate CRM systems
  • Review customers’ information on 3 interrelated databases
  • Various ad hoc projects and reports

 
Desired Skills & Experience:

  • Accounts Receivable/Collections experience 2+ years
  • College degree preferred (or equivalent vocational qualification and/or relevant work experience)
  • Strong organizational skills: task prioritization, effective time management, able to multitask
  • Performs well under pressure and meets aggressive deadlines
  • Experience working in a rapidly changing environment, driving projects, and process improvements to completion
  • Ability to dive into detail, whilst remaining curious to the wider picture
  • Strong analytical, influencing, and problem-solving skills with a high level of attention to detail
  • Must possess excellent written and verbal skills
  • Intermediate Microsoft Excel skills
  • Highly numerate and able to present high level information from large quantities of data
  • Team player with strong customer service skills
  • Experience with Salesforce CRM and NetSuite accounting software is highly advantageous
  • Works under general supervision, within established work parameters, with few direct instructions
  • Accounting background preferred

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