Position

Reporting to the IT Director, the IT Support Engineer in London will be a member of the team responsible for configuring and troubleshooting end-user computers and corporate IT services at KAYAK.com, a worldwide leader in Internet travel search. This is a great opportunity for the right candidate to gain hands-on experience in a dynamic Internet company. A pleasant demeanour, strong communication skills and a can-do attitude are a must for this position. 

Responsibilities

  • IT onboarding of new hires (account creation, laptop configuration, in-person onboarding).

  • Manage the helpdesk ticketing queue, resolving requests in a timely manner.

  • Provide software and hardware support to our employees both in-office and remotely.

  • Deploy new software and hardware to our employees using tools like JAMF and InTune.

  • Configure and maintain Cisco meeting room Video Conferencing Systems.

  • Configure and maintain all office hardware like printers, company dashboards, room display tablets.

  • Provide technical support for all large-scale meetings.
     

Required Skills

  • Strong troubleshooting skills with both Windows and macOS.

  • Strong multitasking and prioritization ability.

  • Experience with Google Products and Services.

  • Experience with Cloud-based applications.

  • Experience with Windows Server Active Directory users and computers.

  • Knowledge of networking such as TCP/IP, DHCP and DNS.

  • Knowledge of Server Hardware, VoIP, and Virtualization.

  • Fluency in English.

Additional Desired Skills

  • Experience using Terminal and Powershell, and scripting languages.

  • Experience with MDMs, like JAMF and InTune

  • Experience with Identity Management platforms, like OKTA.

  • Knowledge of IT Security best practices.

Requirements

  • 1 - 4 years experience working in IT helpdesk in a Windows/Mac mixed environment.

  • Relevant College or University qualification in a related IT field.

  • Ability to work in the UK.

About KAYAK

 

KAYAK, part of Booking Holdings (NASDAQ:  BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of meta-search brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

BENEFITS AND PERKS

  • 5 weeks paid vacation

  • Day off on your birthday

  • Pension fund

  • Health Insurance 

  • Dental Insurance

  • Life Insurance

  • Drinks, coffee, snacks, games etc. 

  • Regular team events/excursions

  • Flexible hours

Diversity and Inclusion at KAYAK/OpenTable

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more innovative ideas, products, services, and better business outcomes for our stakeholders. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team.  Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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