Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Renewal Operations Specialist
Full-time Position
Miami, FL (On-Site)
Essential Requirements
- 1 to 2 years of Renewal Operations work experience
- Good communication skills, both written and verbal
- Knowledge of Microsoft applications, especially Microsoft Excel Attention to detail, passion for customer engagement and problem-solving
- Capacity to be self-motivated and work on your own as well as in a team
- Exp on ticketing system like Hub Spot, Salesforce, CPQ , Zendesk or any CRM Ticketing & quoting software is huge PLUS
- A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.
- Ability to work effectively in a fast-paced environment.
- Flexible to working in shifts, extended working hours during fiscal quarter-ends and weekends; incise of a business need.
Responsibilities:
- Act as a liaison with stakeholders at all levels of the organization using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
- Daily creation and approvals of quotes; general day-to-day data entry Read contracts to identify invoicing requirements, special subscription invoicing terms, payment, and acceptance terms
- Review documentation to ensure evidence of arrangement (including but not limited to Billing and Shipping information, Purchase Order terms and Signature(s), proper Order Form(s) and signature(s), current documents on file) Ensure software licensing is aligned with contract entitlements, exerting revenue assurance Support data administration efforts in Kaseya's CRM system, such as mergers of account, contact and other pertinent records
- Must have ability to read and comprehend contracts, identify areas that will require tracking as well as recognize discrepancies that may cause issues with customer billing and need to be addressed Renewals Opportunity Management: Opportunity creation, closure, and remediation
- Work with ticketing system to resolve client requests within SLA and completing reports within timeline.
Other benefits of working at Kaseya include:
- Full Health Benefits (portion paid by company)
- Paid Time Off Policy (PTO)
- Paid parking & free access to building gym
- Casual attire every day
- 401(k)
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.