Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
About the role
The Cloud Operations Engineer is primarily responsible for managing all aspects of monitoring, maintaining, and troubleshooting (windows/Linux) environments and handling requests and problem escalations from Customer Success and other departments. Responsible to determine the severity of issues, prioritizing issues and performing diagnosis of the system, and for reporting out and take actions or providing recommendations for resolution.
Responsibilities:
In this role, you will:
- Monitor systems and performance tuning
- Respond to System alerts from monitoring systems in a timely manner
- Diagnose and rectify OS and application configuration problems
- Understand high availability and disaster recovery solutions and tools including clustering, load balancing, etc
- Ensure change management processes, incident and problem management processes
- Work on 24*7 shift rotation
- Work with counterparts in other global teams
Requirements
- Bachelor’s degree in Computer Science, IT or any other equivalent qualification
- 2+ Years of IT Administration Experience
- AWS and Azure Cloud Certification or real-world experience
- Experience with Kubernetes, Terraform
- 2+ Years of IT Administration Experience
- Proficiency with mainstream Linux distributions, such as Redhat, CentOS, Ubuntu
- Experience using Bash/Bat to automate
- Sound knowledge on network protocols such as TCP/IP, DNS, SSH, HTTP, FTP
- Have proper understanding of Apache HTTP web server
- Familiarity with fundamental networking/distributed computing environment concepts
- Excellent verbal & written communication skills
- Should be able to work independently with minimum supervision from onsite locations
- Strong and self-motivated to help the team in their deliverables
- Ability to handle multiple concurrent tasks
- Ability to learn and absorb new technologies and skills faster
- Right attitude, a passion for customer service and good interpersonal skills
- Excellent analytical and problem-solving skills
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
