Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
About the Role:
We are looking for Technical Content Writers / Creators with a unique blend of technical writing expertise and proficiency in creating engaging product videos. The ideal candidate will have a passion for technology, excellent communication skills, and a creative flair for visual storytelling.
Responsibilities:
- Technical Writing:
- Create clear, concise, and comprehensive documentation for our products, including user manuals, guides, and online help documentation.
- Collaborate closely with product managers, engineers, and subject matter experts to gather information and ensure accuracy in technical content.
- Translate complex technical concepts into easy-to-understand, user-friendly language.
- Maintain documentation standards, style guides, and templates to ensure consistency.
- Product Video Creation:
- Conceptualize, script, and produce engaging product videos to showcase features, functionalities, and use cases.
- Utilize video editing software and other multimedia tools to produce high-quality videos that align with our guidelines.
- Incorporate animations, graphics, and other visual elements to enhance the effectiveness of product demonstrations.
- Collaborate with cross-functional teams to storyboard video concepts and gather feedback for continuous improvement.
- Content Management:
- Manage content repositories and version control systems to organize and maintain documentation assets.
- Ensure timely updates to documentation and videos in response to product changes, updates, or enhancements.
- Monitor user feedback and analytics to identify areas for improvement and optimize content accordingly.
Requirements:
- 3 - 5 years’ experience in technical writing, preferably in the software or technology industry.
- Strong proficiency in video editing software such as Adobe Premiere Pro, Canva, or similar tools.
- Demonstrated ability to script, storyboard, and produce high-quality product videos.
- Excellent written and verbal communication skills, with a keen eye for detail.
- Ability to work effectively in a fast-paced, collaborative environment and manage multiple projects simultaneously.
- Creative mindset with a passion for visual storytelling and user-centric design.
A plus:
- Experience with a help-authoring tool, particularly Madcap Flare
- Hands on experience with Git
- Exposure to API documentation processes
- Knowledge in working with internal sources, such as Azure, Salesforce, JIRA, and Confluence
- Working knowledge of content-development life cycle and AGILE processes
Benefits & Compensation
- Competitive compensation package
- Medical Insurance
- Life/AD&D (paid for by Kaleris)
- Paid Time Off (FlexPTO, parental leave, volunteering time off)
- Broadband Allowance, IT gadgets Allowance
- Tuition Reimbursement
- Employee Assistance Program
- Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
