We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

The Role

A Junior CS Agent is responsible for effectively supporting our customers with their queries through different communications channels. The agent should be always up to date with product-, promotion-, service-related changes.

 

Responsibilities

  • Address customer questions, complaints and comments (email, phone, live chat);
  • Provide outbound services via email and phone;
  • Be compliant with company policies, whilst supporting the customer;
  • Respond to customers within the agreed KPI/SLA;
  • Be always updated on company's product, promotions, policy and changes;
  • Update customers’ database;
  • Communicate internally with other departments to follow up on pending issues;
  • Collaborate with team/shift leader & colleagues.

 

Requirements

  • Advanced communication skills;
  • Active listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
  • Reading comprehension: understanding written sentences and paragraphs in work related matters;
  • Written expression: the ability to communicate information and data in writing so others will understand;
  • Service orientation: actively looking for ways to help customers;
  • Multitasking ability is highly appreciated;
  • Good skills in computer & MS office;
  • Ability to interact with colleagues;
  • Some previous work-related skill, knowledge or experience may be helpful;
  • Ability to work in shifts;
  • Fluent knowledge of Latin American Spanish;
  • Very good command in English. 

 

We offer

 

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards.

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