We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

 

The role  

It is all about communication. The CS department is the only touchpoint for our members who want to communicate with us. A CS Agent is responsible for effectively supporting our customers with their queries through different communications channels.    

 

Description  

  • Receives customer questions, complaints and comments (email, phone, live chat);
  • Treats customers with respect and do whatever he/she can, within company policies, tο make sure customers are satisfied with their purchases;
  • Responds quickly and efficiently to the customer via email, live chat or phone;
  • Communicates internally with other departments, following pending issues related to customer's requests;
  • Provides outbound services via email and phone;
  • Is always updated with the company's product, promos, policy and changes as required;
  • Updates customers database;
  • Collaborating with team/shift leaders and colleagues.

 

 Requirements

  • Excellent communication & typing skills;
  • Excellent Knowledge of the Greek language;
  • Very good knowledge of English language (verbal and written);
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
  • Written Expression — The ability to communicate information and data in writing so others will understand;
  • Service Orientation — Actively looking for ways to help customers;
  • Multitasking ability is highly appreciated;
  • Basic skills in computer & MS office;
  • Some previous work-related skill, knowledge, or experience may be helpful but is not needed.

 

Kaizen Gaming Perks

💸Competitive salary package and bonus scheme;

👩‍⚕️Health and life insurance for you and your family;

💰Monthly allowance for lunch & commuting expenses;

⭐Clear career paths & a developmental 360° feedback framework.

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