We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe. Being International with a local approach, the company is currently operating in 6 countries, with the Stoiximan brand in Greece and Cyprus, and with its international brand, Betano in Germany, Romania, Portugal, and recently in Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

With people at the core of everything we do, our team of 800+ talented and enthusiastic people fuels our international expansion with their passion, maintaining an "eyes-on-the-customer" approach and a unique OneTeam spirit. Continuous improvement is what we strive for, from professional development to team-bonding activities, while being efficient and making things happen is what our team's minds are set on.  

Responsibility has been in our DNA right from the start of our operations, back in 2013. Our wide product offering is adapting to our customers' needs while ensuring that it remains a solely recreational activity. To this end, besides our extensive sports sponsorships program across markets that vary from popular teams to Olympic Champions, we also deploy a social responsibility program that focuses on Technology, Safetainment, and Sports.

Let's start with the role

Know Your Customer Department belongs to the Services Division. This role is planned to service the Customers in the verification process. Responsiveness, Customer Focus, and Legal Compliance are what make us special.

Responsibilities

  • Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
  • Help customers with KYC procedure;
  • Receive customers questions, complaints, and comments (live chat);
  • Approve withdraws as far as documents concern;
  • Improve past data entries;
  • Communicate with other departments, following pending issues related to customer's identification or withdraw;
  • Collaborate with team/shift leader & colleagues;
  • Ensure appropriate and confidential handling/sharing of sensitive information;
  • Ensure compliance with all AML laws and regulations;
  • Update customer database.

Requirements

  • Observation and attention to detail;
  • Service Orientation — Actively looking for ways to help customers;
  • Basic skills in computer & MS office;
  • Must have excellent knowledge of English language (Verbal and Written);
  • Must have excellent knowledge of Portuguese language (Verbal and Written);
  • Ability to work on shifts, nights, and weekends;
  • Ability to work individually and as part of a team.

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;

 

Equal Opportunity and Workplace Diversity

We are proud to be an Equal Opportunities Employer. Our people are our strongest asset and we focus on attracting and keeping key talent to meet our goals. We acknowledge that all that we have achieved thus far, is nothing less than the solid outcome of our people and their unique talents.

We are therefore committed to fostering an environment of mutual respect where equal opportunities are available to all applicants and employees regardless of race, ethnicity, colour, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation and any other diversities.

In our last Employee Engagement survey, we pride ourselves on having achieved a score of 94% on diversity, indicating that our employees feel that they are treated fairly regardless of their age, gender, family status, race, national origin, nationality, religion, disability or sexual orientation.

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