We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe. Being International with a local approach, the company is currently operating in 6 countries, with the Stoiximan brand in Greece and Cyprus, and with its international brand, Betano in Germany, Romania, Portugal, and recently in Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

With people at the core of everything we do, our team of 800+ talented and enthusiastic people fuels our international expansion with their passion, maintaining an "eyes-on-the-customer" approach and a unique OneTeam spirit. Continuous improvement is what we strive for, from professional development to team-bonding activities, while being efficient and making things happen is what our team's minds are set on.  

Responsibility has been in our DNA right from the start of our operations, back in 2013. Our wide product offering is adapting to our customers' needs while ensuring that it remains a solely recreational activity. To this end, besides our extensive sports sponsorships program across markets that vary from popular teams to Olympic Champions, we also deploy a social responsibility program that focuses on Technology, Safetainment, and Sports.

The Role

It is all about communication. CS department is the only touch point for our customers who want to communicate with us. As a CS agent, you will be responsible to handle all communications and assist our customers with all their queries and issues that may face. It is the front line of our services and one of our great strengths. 

Responsibilities

  • CS agent receives customer questions, complaints and comments via inbound and outbound calls
  • Is responsible for the quick and efficient response to the customer over the phone
  • Acts as first line of defence and escalation, for all customer issues and inquiries
  • Builds sustainable relationships and trust with customers through open and interactive communication
  • Treats customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided
  • Communicates internally with other departments, following up pending issues related to customer's requests
  • Is always updated with company's product, promos, policy and changes as required
  • Updates customers database
  • Collaborates with team/shift leader & colleagues

  Requirements

  • A minimum of 1 year experience in a call center
  • Great verbal communication skills
  • Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate
  • Reading Comprehension: Understanding written sentences and paragraphs in work related matters
  • Written Expression: The ability to communicate information and data in writing, so others will understand
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Basic PC skills and MS Office
  • Fluent knowledge of Romanian, English & desirable Greek language

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;
  • Commuting expenses.

Equal Opportunity and Workplace Diversity

We are proud to be an Equal Opportunities Employer. Our people are our strongest asset and we focus on attracting and keeping key talent to meet our goals. We acknowledge that all that we have achieved thus far, is nothing less than the solid outcome of our people and their unique talents.

We are therefore committed to fostering an environment of mutual respect where equal opportunities are available to all applicants and employees regardless of race, ethnicity, colour, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation and any other diversities.

In our last Employee Engagement survey, we pride ourselves on having achieved a score of 94% on diversity, indicating that our employees feel that they are treated fairly regardless of their age, gender, family status, race, national origin, nationality, religion, disability or sexual orientation.

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