We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe. Being International with a local approach, the company is currently operating in 6 countries, with the Stoiximan brand in Greece and Cyprus, and with its international brand, Betano in Germany, Romania, Portugal, and recently in Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

With people at the core of everything we do, our team of 800+ talented and enthusiastic people fuels our international expansion with their passion, maintaining an "eyes-on-the-customer" approach and a unique OneTeam spirit. Continuous improvement is what we strive for, from professional development to team-bonding activities, while being efficient and making things happen is what our team's minds are set on.  

Responsibility has been in our DNA right from the start of our operations, back in 2013. Our wide product offering is adapting to our customers' needs while ensuring that it remains a solely recreational activity. To this end, besides our extensive sports sponsorships program across markets that vary from popular teams to Olympic Champions, we also deploy a social responsibility program that focuses on Technology, Safetainment, and Sports.

Responsibilities

  • Deliver a second-line support to the VIP players that meets (and exceeds) their expectations, whilst also offering a first-class customer experience  
  • Assist the VIP Account Manager by coordinating VIP activities, setting up bonuses, handling correspondence, lists and content
  • Communicate effectively and efficiently with players and colleagues in order to ensure the accomplishment of business objectives and targets 
  • Look for potential VIPs to forward to the respective Account Manager 
  • Manage VIP budget & take ownership over gifting and shop (collaboration with internal/external partners) 
  • Demonstrate strong interest in growing within the VIP Area 
  • Manage all tasks in a timely and efficient manner 
  • Handle ad-hoc tasks and projects related to the VIP customers when it’s needed 

Requirements 

  • 1+ years of experience in this role or similar 
  • Very good command of written and verbal English 
  • Experience of handling tickets, emails, live chat, telephone queries & customer support 
  • Advanced Excel Skills  
  • Knowledge of Betting & Gabling market will be considered a strong asset 
  • Excellent organizational, analytical & team player skills 
  • Work well under pressure 
  • Flexibility to work shifts 24x7, weekends, public holidays (40 hours regular a week) 

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;
  • Commuting expenses.

Equal Opportunity and Workplace Diversity

We are proud to be an Equal Opportunities Employer. Our people are our strongest asset and we focus on attracting and keeping key talent to meet our goals. We acknowledge that all that we have achieved thus far, is nothing less than the solid outcome of our people and their unique talents.

We are therefore committed to fostering an environment of mutual respect where equal opportunities are available to all applicants and employees regardless of race, ethnicity, colour, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation and any other diversities.

In our last Employee Engagement survey, we pride ourselves on having achieved a score of 94% on diversity, indicating that our employees feel that they are treated fairly regardless of their age, gender, family status, race, national origin, nationality, religion, disability or sexual orientation.

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