We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

Let's start with the role

A Junior  Withdrawals Authorisation Agent is responsible to perform day to day tasks that will support our Withdrawals Authorisation Department team. The main objective of this department is to deal with the customers’ withdrawal requests

Responsibilities

  • Ensure daily check of all pending withdrawals for updates;
  • Communicate with other departments regarding cases that need further investigation and follow up;
  • Ensure that all issues/queries are handled correctly and timely;
  • Report to Withdrawals (or Shift) Manager any issues concerning customers’ pending withdrawals;
  • Participate in the activities set by the company as well as departmental meetings and activities;
  • Collaborate with professionalism with colleagues & shifts leaders regarding any everyday issues;
  • Keep up with corporate and departmental developments and changes.

Requirements

  • Excellent communication (oral and written) and organizational skills;
  • Ability to collect data, establish facts, and draw valid conclusions;
  • Ability to maintain confidentiality & professionalism;
  • Attention to detail and excellent follow-through;
  • Ability to work with patience and follow a set of rules;
  • Versatility and ability to follow a fast paced environment;
  • Ability to deal with basic math concepts;
  • Service oriented;
  • Good communication in English Language (oral and written);
  • Good computer and typing skills;
  • Ability to work shifts, nights and weekends;
  • Betting activity will be considered as a plus.

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance.

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