We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

Let's start with the role

A Junior Payments Agent is responsible to perform day to day tasks that will support our Payments Department team. The main objective of this department is to ensure and provide accurate and instant payments to our customers.

Responsibilities

  • Check all incoming emails and follow up queries from other departments;
  • Ensure daily check of all pending withdrawals and process any, if needed;
  • Ensure that all issues regarding payments are handled correctly and timely;
  • Reconcile bank/provider payments and keep organized records;
  • Always be update with company's product, promos, policy and changes as required;
  • Keep up with corporate and departmental developments and changes;
  • Collaborate with professionalism with colleagues & shifts leaders regarding cases/problems that need further investigation and follow up.

Requirements

  • Excellent communication (oral and written) and organizational skills;
  • Ability to collect data, establish facts, and draw valid conclusions;
  • Ability to maintain confidentiality & professionalism;
  • Attention to detail and excellent follow-through;
  • Ability to work with patience and follow a set of rules;
  • Versatility and ability to follow a fast paced-team environment;
  • Service oriented;
  • Good communication in English Language (oral and written);
  • Ability to work shifts, nights and weekends; 
  • Good computer and typing skills;

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance.

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