We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

The Role

At Kaizen Gaming, customer satisfaction is one of our main strategic pillars and the end goal of everything we do. The Customer Experience (CX) team, part of the Product division, is responsible for evaluating the customer perception of our products and for offering innovative recommendations to the product development teams on how to exceed the expectations of our users.

As an “Conversion Rate Optimisation Specialist”, you will continuously improve the products and customer journeys through lean product testing and by delivering Kaizen Gaming’s Customer Experience Optimisation strategy across all the brands and markets we are operating in.

Main responsibilities:

  • Build test hypothesis for multiple websites;
  • Manage the prioritization and delivery of testing roadmap;
  • Run A/B testings and MVT internally but also with an external partner;
  • Provide insightful analysis and reporting to key stakeholders;
  • Identify trends and problem areas;
  • Optimise customer journeys across all products;
  • Work continuously to improve the Customer Experience of our products.

Requirements

We are looking for a customer centric professional with a data driven approach to help us enhance the customer experience of our products. We expect you to have:

  • At least 3 years experience in a Conversion Rate Optimization, Digital Analytics or Product related role;
  • Ability to build basic a/b tests;
  • Experience in conducting multivariate testing (A/B testing, MVT etc.) and using testing tools such as Dynamic Yield;
  • Hands-on experience with Google Analytics;
  • Excellent project management skills.

Kaizen Gaming Perks

🏃 A buddy will support you with your onboarding.
💸 Competitive salary package and bonus scheme.
📚 LinkedIn learning account & continuous training.
👩‍⚕️ Health and life insurance for you and your family.
💰 Monthly allowance for lunch & commuting expenses.
⭐Clear career paths and a developmental 360° feedback framework.
✈️ Relocation package and "Brain Gain" relocation bonus for Greek expats.

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