We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

Let's start with the role

It is all about communication. CS department is the only touchpoint for our members who want to communicate with us. As a CS agent, you will be responsible to handle all communications and assist our members with all their queries and issues that may face. It is the front line of our services and one of our great strengths.

 
Responsibilities

  •  Receive customer questions, complaints, and comments (email, phone, live chat);
  • Treat customers with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;
  • Quick and efficient response to the customer via email or phone;
  • Internal communication with other departments, following pending issues related to customer's requests;
  • Provide outbound services via email and phone;
  • Always be updated with the company's product, promos, policy and changes as required;
  • Update customer database;
  • Collaborating with team/shift leader & colleagues;

Requirements

  • Advanced communication skills; 
  • Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate; 
  • Reading comprehension: understanding written sentences and paragraphs in work-related matters; 
  • Written expression: the ability to communicate information and data in writing so others will understand; 
  • Service orientation: Actively looking for ways to help customers; 
  • Multitasking ability is highly appreciated ; 
  • Good skills in computer & MS office; 
  • Ability to interact with colleagues;
  • Some previous work-related skill, knowledge or experience may be helpful;
  • Ability to work in shifts;
  • Fluent knowledge of Portuguese & English language

Nice to Have

  • Product knowledge will be appreciated;
  • Interest in sports and games may prove useful.

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;
  • Commuting expenses

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