We are Kaizen Gaming
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
A CS Agent is responsible for effectively supporting our customers with their queries through different communications channels. The agent should be always up to date with product-, promotion-, service-related changes.
- Address customer questions, complaints, and comments (email, phone, live chat);
- Provide outbound services via email and phone;
- Be compliant with company policies, whilst supporting the customer;
- Respond to customers within the agreed KPI/SLA;
- Be always updated on the company's product, promotions, policy, and changes;
- Update customers’ database;
- Communicate internally with other departments to follow up on pending issues;
- Collaborate with team/shift leader & colleagues.
- Advanced communication skills;
- Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions, and respond as appropriate;
- Reading comprehension: understanding written sentences and paragraphs in work-related matters;
- Written expression: the ability to communicate information and data in writing so others will understand;
- Service orientation: Actively looking for ways to help customers;
- Multitasking ability is highly appreciated;
- Good skills in computer & MS office;
- Ability to interact with colleagues;
- Some previous work-related skill, knowledge, or experience may be helpful;
- Ability to work in shifts;
- Fluent knowledge of Bulgarian and English.
- Exciting & friendly work environment;
- Career & competencies' development;
- Continuous training;
- Competitive salary package.
Recruitment Privacy Notice
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