We are Kaizen Gaming
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
What is in for you
As a Customer Service Agent, you will play a crucial role in customers' journey, interacting on a daily basis to guide customers through our processes and products using multiple communication channels. You are going to be the “face” of Kaizen Gaming through every customer’s eyes by handling every single communication according to our values.
You will collaborate closely with several departments and teams across the Organization working for a common goal to ensure excellent customer service. Being part of a dynamic team, working with more than 100 skilled Customer Service Professionals, will give you the opportunity to share experience with, broaden your knowledge and unleash your potential.
What you'll bring
Experience and credentials are important, however we care more about character, passion, and work ethic. A sense of humour helps a lot too. Your empathy, active listening skills, and a ‘’can do’’ attitude will allow you to blend smoothly into the team and the Kaizen DNA. Ability to work in shifts and good command of Bulgarian and English are essential, while knowledge of the online gaming industry and some relevant working experience is a plus.
Kaizen Gaming Perks
🏃 A buddy will support you with your onboarding;
💸 Competitive salary package and bonus scheme;
📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
👩⚕️ Health and life insurance for you and your family;
💰 Monthly allowance for lunch;
⭐Clear career paths and a developmental 360° feedback framework.
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