We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal and Brazil. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

The Role

It is all about communication. The Customer Services department suggests the only touchpoint for our customers who want to communicate with us. As a CS agent, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face. The Customer Services department is the front line of our services and suggests one of our great strengths. 

Responsibilities

  • Receive customer questions, complaints, and comments via inbound and outbound calls
  • Be responsible for the quick and efficient response to the customer over the phone
  • Act as the first line of defense and escalation, for all customer issues and inquiries
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Treat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided
  • Communicate internally with other departments, following up on pending issues related to customer's requests
  • Be always updated with the company's product, promos, policy, and changes as required
  • Update customers database
  • Collaborate with team/shift leader and colleagues

Requirements 

  • A minimum of 1-year experience in a call center
  • Great verbal communication skills
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions, and responding  appropriately
  • Reading Comprehension: Understanding written sentences and paragraphs in work-related matters
  • Written Expression: The ability to convey information and data in writing, so that others will understand too
  • Service Orientation: Actively looking for ways to help customers
  • Multitasking ability is highly appreciated
  • Basic PC skills and MS Office
  • Fluent knowledge of German and good command of English

We offer

  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance;

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