Juvo was founded with an overarching mission: to establish financial identities for the billions of people worldwide who are creditworthy, yet financially excluded. In partnership with mobile network operators, Juvo’s proprietary Identity Scoring technology uses data science, machine learning and game mechanics to create an identity-based relationship with anonymous prepaid users, opening up access to otherwise unattainable mobile financial services.

Since emerging from stealth in September 2016, Juvo has increased its global reach five times over, from 100 million to 500 million, and has steadily grown its operations and employee base worldwide with 100 employees today. To date, Juvo has enabled over 400M transactions in 25 countries and 4 continents, with 1M active subscribers a day. Juvo’s mobile operator partners include Telefonica, Millicom, Sprint, Deutsche Telekom and Cable & Wireless.

In 2017, Juvo completed a $40 million USD Series B funding round with funding from Samsung NEXT and top-tier VCs including NEA, Wing Venture, and Freestyle Capital. Early investors in the company include the former CEOs of AT&T Wireless, NYSE, Sprint, Telefonica International and Vodafone Group. Juvo is frequently profiled in top tier tech and business press and our proprietary technology, Identity Scoring, is award winning.

About the Job

We are looking for a talented cloud operations leader to help improve our infrastructure and support systems. In this hands on leadership role, you will help define and build the global site reliability (SRE) function at Juvo. We are currently hosted in AWS, with deployments around the globe, supporting regional customers. We always look at our job with a critical eye towards automating tasks, knowing that automating the manual tasks now will free us up for the next level of scale tomorrow. We're currently using Packer, Terraform, Rundeck, Ansible, Consul, Vault, Prometheus, and Grafana.

Responsibilities

  • Leading SRE function; including processes, organizational planning and recruiting.
  • Coordinate and lead reliability and support for software products used by millions of people using web and mobile, across multiple countries.
  • Manage task queues and dependencies, using dashboards and other tools to coordinate and communicate.
  • Manage/coordinate incident response efforts, and own system reporting metrics.
  • Contribute to CI/CD design and processes to ensure smooth operations and well defined recovery processes.
  • Contribute to a culture of continuous learning and improvement; especially as relates to deployment and operations best practices.
  • Contribute to knowledge development.

Qualifications

  • 5+ years working in operations for large scale software applications.
  • 3+ years working with AWS.
  • A deep understanding of AWS architecture / best practices and “building for cloud”.
  • Ability to configuring and administering Containers / Docker / Kubernetes.
  • Experience installing, monitoring and managing scalable AWS systems.
  • Ability to configuring and administering VPN connections with external partners using tools like strongSwan AWS VPN Gateway and others.
  • Proficiency with shell scripting and one or more scripting languages (Python preferred).
  • You have experience with on-call (SRE style) rotation, both as a member and as someone who has lead and  improved the processes themselves.
  • Ideally, hold current AWS certifications for DevOps and Architecting for AWS.
  • Demonstrated leadership skills and the ability to work and communicate effectively with all levels of the team and customer to plan, organize and complete projects from inception to production.
  • Experience deploying, scaling and maintaining large production database systems.
  • Experience mentoring others.
  • Experience supporting external customers and SLA's.
  • Strong written and verbal communication.
  • Self-motivated and self-managing.
  • Ability to learn new technologies quickly and who is a self motivated learner.

Perks & Recreation

  • Work towards a mission that matters – join us in creating the YES economy
  • Competitive cash and equity compensation
  • Great medical/dental/vision benefits, with dependent coverage
  • Pre-tax commuter benefits
  • 401(k) available
  • Paid holidays and flexible paid time off
  • Monthly reimbursement for internet or mobile phones
  • Conveniently located office in the Financial District of San Francisco
  • Fully stocked kitchens with organic and healthy snacks
  • Weekly catered lunch
  • Your choice of the best and newest tech (Apple products, Sennheiser Noise Canceling headphones, Stand-up desks, etc)
  • Employee discount on Samsung products (Samsung is an investor)!

Juvo is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Juvo is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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