THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest-growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

  • Act as the global consumer insights business partner to key stakeholders in brand, product, and commercial marketing. Build and maintain partnerships with a diverse set of stakeholders to ensure insights inform critical business questions
  • Prioritize, recommend, design, and execute qualitative and quantitative research studies to inform global marketing communications and collateral, new product development, go-to-market strategies, and packaging design
  • Own presentation of insights and implications. Articulate the underlying need behind business questions and translate it into solid, comprehensive research. Deliver clear, actionable insights based on quality analysis and interpretation. 
  • Strong technical insights expertise in translating business questions into questionnaire and discussion guide content. Strong perspective on the best methodologies and analytics approaches to complex business problems
  • Proactively drive the research. Manage the overall project timelines and deliverables, ensuring that milestones are met and work is aligned at the various stages of project execution. 
  • Make informed recommendations to key stakeholders and that lead to action
  • Develop and manage relationships with key stakeholders and vendors
  • Remote: OK
  • Preferred Locations: San Francisco, CA - Austin, TX

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

  • Required Experience: 5+ years of related work experience in market research, consumer insights, or related experience
  • The proven track record for designing and managing large scale, global research programs (qualitative and quantitative): questionnaire design, sampling approaches, analysis planning, and reporting
  • Direct experience with insights related to marketing comms, product marketing, packaging, and go-to-market strategies
  • Strong organizational and problem-solving abilities along with an analytical aptitude and a passion for uncovering insights
  • Experience leading and leveraging research across a wide range of qualitative and quantitative methodologies (e.g. brand health tracking, concept testing, segmentation, in-person/online interviews, focus groups, co-creation sessions, usage, and attitude)
  • Strong written and verbal communication skills and experience working with senior-level stakeholders. Experience distilling actionable insights from complex data and explaining findings to stakeholders in a digestible and compelling manner
  • Marketing effectiveness experience (i.e., brand lift, pre/post measurement) a plus
  • Team player who possesses a driven personality capable of working in a fast-paced, cross-functional, entrepreneurial environment

 EDUCATION:

  • Bachelor’s Degree in market research or related field
  • Graduate degree preferred

JUUL LABS PERKS & BENEFITS:

  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed, and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits, and discounts on JUUL products
  • Excellent medical, dental, and vision benefits
Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have the authorization to work for Juul Labs in the US.



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