ROLE AND RESPONSIBILITIES:

Reporting to the Sr Dir Youth Prevention, this Director of Operations position will develop and oversee the sales operations function for one of JUUL Labs’ key youth prevention initiatives. Specific responsibilities include planning, reporting, goal setting and management, sales process optimization, role definitions, lead gen and qual process development, data analytics and reporting, and managing systems integrations and third party data sets. This person is responsible for the overall productivity and effectiveness of the assigned sales ops organization and also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the team.   Performance in this role will be measured primarily by achievement of sales and strategic objectives.

  • Lead a sales operations team supporting youth prevention initiatives, including both direct to retail and distribution customers
  • Develop metrics, milestones, structured programs and procedures to ensure successful inside and field sales account management 
  • Manage the use of Salesforce.com as the system of record for tracking the program’s execution and progress
  • Manage data analysis and required excel modeling for the program
  • Collaborate with IT on data management and integrations
  • Establish account tiering and appropriate service levels for customers by tier
  • Assist management in understanding process bottlenecks and inconsistencies and make recommendations for improvements and efficiency gains
  • Develop a team that embraces continuous process improvement. · 
  • Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports, or assist in the development of new reporting tools as needed.  
  • Implement enabling technologies, including CRM and direct selling portal, to field and inside sales teams. 
  • Coordinate training on data tracking & reporting across field, inside and sales ops teams
  • Streamline customer management process, leveraging CRM and inside resources to ensure appropriate service levels and consistent product supply 

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

  • A Minimum of 2 Years Managing Sales Operation in a growing company
  • 5+ years experience in Sales Operations functions
  • Account development and management experience
  • An inspiring and experienced leader in mentoring and personnel development
  • Ground up process development and establishment experience
  • Experience building and developing a field sales organization
  • 4 year degree from an accredited college/university
  • Proficiency with Salesforce/CRM, Excel Google Docs, ERP, online portals

KEY ATTRIBUTES NECESSARY FOR SUCCESS:

  • Passionate advocate for customer and sales service
  • Fast moving consumer goods experience
  • Thoughtful and decisive decision-making style
  • Solutions oriented:  brings out of the box thinking and creative problem solving 
  • A management style that can accommodate rapid change in an evolving organization 
  • The ability to foster a proactive and positive “can do” work environment.
  • A flexible nature, combined with the ability to pivot and expand responsibilities comfortably
  • The character and discipline to succeed in a highly competitive industry
  • Experience and insight to effectively influence others; and champion ideas
  • Not afraid to roll up your sleeves and dig in to get it done

JUUL LABS PERKS & BENEFITS:

  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Location. Work in the heart of San Francisco, one of the world’s greatest cities

 

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