Reporting to the Sr Dir Youth Prevention, this Director of Operations position will develop and oversee the sales operations function for one of JUUL Labs’ key youth prevention initiatives. Specific responsibilities include planning, reporting, goal setting and management, sales process optimization, role definitions, lead gen and qual process development, data analytics and reporting, and managing systems integrations and third party data sets. This person is responsible for the overall productivity and effectiveness of the assigned sales ops organization and also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the team.   Performance in this role will be measured primarily by achievement of sales and strategic objectives.

  • Lead a sales operations team supporting youth prevention initiatives, including both direct to retail and distribution customers
  • Develop metrics, milestones, structured programs and procedures to ensure successful inside and field sales account management 
  • Manage the use of as the system of record for tracking the program’s execution and progress
  • Manage data analysis and required excel modeling for the program
  • Collaborate with IT on data management and integrations
  • Establish account tiering and appropriate service levels for customers by tier
  • Assist management in understanding process bottlenecks and inconsistencies and make recommendations for improvements and efficiency gains
  • Develop a team that embraces continuous process improvement. · 
  • Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommend revisions to existing reports, or assist in the development of new reporting tools as needed.  
  • Implement enabling technologies, including CRM and direct selling portal, to field and inside sales teams. 
  • Coordinate training on data tracking & reporting across field, inside and sales ops teams
  • Streamline customer management process, leveraging CRM and inside resources to ensure appropriate service levels and consistent product supply 


  • A Minimum of 2 Years Managing Sales Operation in a growing company
  • 5+ years experience in Sales Operations functions
  • Account development and management experience
  • An inspiring and experienced leader in mentoring and personnel development
  • Ground up process development and establishment experience
  • Experience building and developing a field sales organization
  • 4 year degree from an accredited college/university
  • Proficiency with Salesforce/CRM, Excel Google Docs, ERP, online portals


  • Passionate advocate for customer and sales service
  • Fast moving consumer goods experience
  • Thoughtful and decisive decision-making style
  • Solutions oriented:  brings out of the box thinking and creative problem solving 
  • A management style that can accommodate rapid change in an evolving organization 
  • The ability to foster a proactive and positive “can do” work environment.
  • A flexible nature, combined with the ability to pivot and expand responsibilities comfortably
  • The character and discipline to succeed in a highly competitive industry
  • Experience and insight to effectively influence others; and champion ideas
  • Not afraid to roll up your sleeves and dig in to get it done


  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Location. Work in the heart of San Francisco, one of the world’s greatest cities


Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at JUUL Labs are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.