Auditor, Supply Chain Operations Management

***Minimum of 5 full years of work experience in corporate environment REQUIRED*** manufacturing, including experience managing outsourced manufacturing.



JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.


Develops and implements programs, projects to company & factory audit processes for contract manufacturers processes issues, component supplier process issue, and even Juul internal process control gap if needed. Develops and sponsors tactics to achieve manufacturing improvement on yield, eliminating potential risks to support assembly and filling productions. Provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives. Extensive contact with internal and external customers is required to obtain, clarify or provide facts and information.

Key Responsibilities:

  •       The auditor will be mainly focusing on Contract Manufacturers globally.
  • Perform audits of Contract Manufacturers and/or component suppliers production process, procedure, equipment, and people.
  • Audit and verify product, equipment, and all level of inspections, station by station along the production line according to Juul requirements for process, quality control.
  • Conduct audits based on JUUL’s requirements and based on written procedures, by interviewing relevant personnel, making observations and inspections for Juul and supplier’s procedures & production line, and reviewing relevant records and documentation.
  •       Liaise with team members to determine validity of audit findings for improvement changes.
  •       Conduct reviews and perform audits resulting in documentation and communication of findings and identification of risk across large and complex medical device businesses in English.
  •       Effectively define and present findings to supplier and JUUL management, co-work with each site Juul on-site management team to mitigate any findings.
  • Ability to work with a multi-functional team to define requirements and suitable metrics for the performance of new products and process.
  • Works with JUUL Management, Consultants, and Staff to develop practical solutions to achieve regulatory compliance and support quality process improvements.
  •       Maintain confidentiality and impartiality in all aspects of work and adhere to all procedures established by JUUL.
  •       Ensure timeliness, consistency, and accuracy in all audits and audit reports.
  •       Maintain applicable professional development and training required for audit proficiency.
  • Assesses corrections, corrective action/plans and corresponding evidences.
  • Experience managing electronic and manual assembly in a manufacturing environment.

Skills and Experience Required:

  • 5~10 years of experience in manufacturing, including experience managing outsourced manufacturing.
  • One or more following disciplines: Quality Engineering, Process Operations, Test, Design or Product Engineering, Reliability and/or Qualification.
  • Experience managing electronic and manual assembly in a manufacturing environment.
  • Strong ability to manage and prioritize multiple projects while maintaining accuracy and meeting deadlines; able to balance short-term, urgent needs with long-term strategic initiatives.
  • Ability to prioritize tasks and deliver assignments with high quality in a timely manner
  • Ability to work in multi-disciplinary, global teams.
  • Detail oriented, able to think logically, strong analytical and problem-solving skills.
  • Excellent attention to detail, sound judgment, and ability to work independently under pressure
  • Fluent in writing English, excellent communication, both written and verbal
  • Demonstrated computer skills including report writing and use of spreadsheet
  • Ability to travel to supplier sites, up to 80% globally.
  • Excellent interpersonal skills, able to interact with all levels of people from production worker to management.
  • U.S. FDA, ISO 13485, Six Sigma (Green/Black Belt) experience are preferred


  •      BA/BS Degree; Degree in Operations Management or Engineering is preferred.


  •      A place to grow your career. We’ll help you set big goals - and exceed them
  •      People. Work with talented, committed and supportive teammates
  •      Equity and performance bonuses. Every employee is a stakeholder in our success
  •      Boundless snacks and drinks
  •      Cell phone subsidy, commuter benefits and discounts on JUUL products
  •      Excellent medical, dental and vision benefits
  •      Location. Work in the heart of San Francisco, one of the world’s greatest cities

Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Jose, Los Angeles-


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