JUUL was founded by former smokers, James and Adam, with the goal of improving the lives of the one billion adult smokers. We envision a world where fewer people use cigarettes, and where people who smoke cigarettes have the tools to reduce or eliminate their consumption entirely, should they so desire.

JUUL's mission is to improve the lives of the world’s one billion adult smokers by driving innovation to eliminate cigarettes. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world’s largest and oldest industries.

We’re an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we’re growing rapidly to deliver on our mission. We’re actively looking to hire the world’s best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.

The Sr. System Administrator’s role is to manage and tune in-house computer software systems
and network connections to ensure high levels of availability and security of the supported
business applications. This individual also participates in the planning and implementation of
policies and procedures to ensure system provisioning and maintenance that is consistent with
company goals, industry best practices, and regulatory requirements.
●Participate in and support capacity planning and the development of long-term strategic
goals for systems and software in conjunction with end-users and department managers.
Acquisition & Deployment
●Coordinate with network engineering, business application, and database administration
functions to implement desktop and server systems that utilize industry best practices to
meet corporate objectives.
●Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all
host security systems.
Operational Management
●Manage all operating systems and end-user software.
●Manage communications, collaboration, and connection solutions, including workstation
connectivity, local area networks, company web
site, intranet, and Internet applications.
●Ensure the integrity and security of enterprise data on host computers, multiple
databases, and during data transfer in accordance to business needs and industry best-
practices regarding privacy, security, and regulatory compliance.
●Manage input/output fleet, including printers and scanners.
●Manage end user accounts, permissions, access rights, and storage allocations in
accordance with best-practices regarding privacy, security, and regulatory compliance.
●Perform network and security audits.
●Perform and test routine system backups and restores.
●Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems
on servers, input/output fleet, and workstations. Escalate incidents as necessary.
●Practice network asset management, including maintenance of network component
inventory and related documentation and technical specifications information.
●Support application development teams throughout project lifecycles.
●Analyze system, server, application, network, and input/output device performance.
●Recommend, schedule, and perform software and hardware improvements, upgrades,
patches, reconfigurations, and/or purchases.
●Conduct research on emerging products, services, protocols, and standards in support of
systems software procurement and development efforts.
●Create required reports in response to business user needs.
●Participate in negotiations with vendors, outsourcers, and contractors to secure software
products and services.
●Develop, document, and maintain policies, procedures and associated training plans for
system administration and appropriate use.
●Manage and/or provide guidance to junior members of the team.
Position Requirements
Formal Education & Certification:
●College diploma or university degree in the field of computer science and/or
5-7 years equivalent work experience.
Knowledge & Experience:
●Working technical knowledge of network, PC, and platform operating systems, including
Windows, Linux, and UNIX.
●Extensive application support experience with
industry-leading SaaS applications for
●Strong knowledge of local area network administration.
●Hands-on software and hardware troubleshooting experience.
●Experience with data/configuration management.
●Experience documenting and maintaining configuration and process information.
●Good understanding of the organization’s goals and objectives.
●Knowledge of applicable data privacy practices and laws.
Personal Attributes
●Strong customer service orientation.
●Proven analytical and problem-solving abilities.
●Ability to effectively prioritize and execute tasks in a high-pressure environment.
●Strong interpersonal and oral communication skills.
●Adept at reading, writing, and interpreting technical documentation and procedure
●Ability to conduct research into hardware and software issues and products as required.
●Ability to present ideas and solutions in user-friendly language.
●Highly self motivated and directed.
●Keen attention to detail.
●Skilled at working within a team-oriented, collaborative environment.
●Ability to mentor and train more junior team members.
Work Conditions
●40-hour onsite work week with on-call availability for
2-4 days per month.
●Up to 15% travel required.
●Sitting for extended periods of time.
●Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and
to handle other computer components.
●Occasional inspection of cables in floors and ceilings.
●Lifting and transporting of moderately heavy objects, such as computers and peripherals.


  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
  • Location. Work in the heart of San Francisco, one of the world’s greatest cities

Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Jose, Los Angeles



Apply for this Job

* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education