Senior People Services Coordinator

Who You Are

You have a passion for HR and helping people grow! You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management. You are a proactive and detail-oriented team player where no task is too small for you! You have a passion for customer service and doing what it takes to deliver solutions to our employees. You can be vigilant in maintaining confidentiality and discretion at all times.

As part of Justworks People department, our People Services team is charged with delivering an amazing employee experience through high quality, white glove employee support. You will be an integral part of Justworks’ growth and success by ensuring our employees understand our People strategy, policies and processes. You will be a key point of contact for employee support throughout the employee lifecycle. 

Your Success Profile

What You Will Work On

• Serve as the first point of contact for employee questions received through the People Ops Service Desk regarding benefits, payroll, time tracking, policies, the employee life cycle, and other People Ops related topics.
• Seek out creative solutions to provide guidance, troubleshoot and resolve issues, escalating when appropriate.
• Adhere to established SLAs and QA metrics for our People Operations Service Desk, and work with the Team Lead of People Services to report on trends and gather insights on a regular cadence.
• Facilitate New Hire Orientation on a bi-weekly basis, with a focus on continually improving the employee onboarding and Day 1 experience. 
• Establish yourself as a subject matter expert in all People policies and processes in order to accurately respond to employee inquiries and provide guidance where needed.
• Develop and maintain strong relationships across the People organization, including functional teams and COEs, in order to provide the appropriate and timely support to managers and employees on any changes that may impact them/their teams. 
• Partner with the People Operations and People Systems teams to highlight trends in employee issues to drive solutions and continuously improve the employee experience.
• Exercise good judgment with triaging and reassigning issues to the People Operations and People Systems teams, ensuring that issues come to resolution.
• Develop and maintain strong partnerships with key stakeholders outside of the People team including Legal & Compliance, Finance, Benefit Operations and IT as it relates to People policies and processes. 
• Deliver employee training on People Operations related initiatives and annual events, such as Open Enrollment.
• Maintain and update employee facing resources related to People Operations policies and programs to ensure the most accurate information is available to employees for self-service. 
• Other duties as needed based on department and/or organizational needs.

How You Will Do Your Work

As a People Services Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Customer Focus - Utilizes empathy to understand what a customer is looking for, leverages feedback to make changes accordingly and provide the best service possible, treats customers the way they want to be treated.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 2 years experience in a customer facing human resources role 
• Tech savvy with the ability to easily learn and use new software (G-Suite, Workday, JIRA) and basic Excel skills 
• Interest in HR and pursuing a long term career in the field
• Demonstrated experience working with and supporting an employee population
• Experience with delivering employee orientation or training a plus
• Experience having worked in fast growing environment

#LI-Hybrid #LI-KC2

The base wage range for this position based in our New York City Office is targeted at $31.75 to $35.10 per hour.