Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Your Success Profile

Who You Are

As a Partner Operations Manager you will help shape Justworks’ strategy by working within the business operations team to provide analysis and project management skills to support the business development organization. As the Business Development team’s embedded operations expert, your goal will be to empower the team to reach their goals by using the systems, data and processes at your disposal. The focus will be on creating lean systems, and infusing respect and reliance on data and operations into the partnerships world.

What You Will Work On

  • Drive partnerships operations strategy and execution for the partnerships team, working closely with the revenue operations team to develop and implement effective processes and workflows. 
  • Collaborate with sales and marketing teams to coordinate partner-driven campaigns, promotions, and lead generation activities all while building reporting capabilities.
  • Evaluate, scope and implement tools and processes to scale the partner journey with the ability to create short and long term strategy to achieve scale.
  • Manage the day-to-day operations of channel partnerships, including but not limited to partnership incentive programs and partner lifecycle KPIs. 
  • Work with the business operations team to increase efficiency, decrease margins and hit all partnerships KPI
  • Operationalize the end to end partner journey from identification and recruitment to activation and ongoing success.
  • Develop our Partner Enablement strategy, working closely with Product Marketing, Revenue Enablement and other cross functional teams
  • Analyze partner performance metrics, identify areas for enhancement, and collaborate on strategies to optimize partner success and revenue generation
  • Be the go to person for any partnerships operational or data needs
  • Establish a queue of ongoing projects and proactively support requests related to partner data, systems and process improvements
  • Perform other related duties as assigned

How You Will Do Your Work

As a Partner Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
  • Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

  • You are an experienced Operations Manager with a strong track record in driving performance, specifically Partnerships performance
  • Experience in or related PRM tool and process management
  • Minimum 5 years operations experience, with 3 years focused on partnerships. Partnerships experience required.
  • You possess an understanding of sales processes, partnerships payments and forecasting
  • You have a strong analytical mindset and are proficient in using data to drive insights and make informed decisions
  • Proficiency in Salesforce is a must
  • Ability to communicate technical concepts to non technical stakeholders and business requirements to technical stakeholders.  
  • Familiarity with SQL and data visualization tools is a plus
  • A self-starter who is continually learning and developing

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

Visa sponsorship for this role is currently not available.

#LI-Hybrid #LI-AG1

 

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

Our DEIB Report and Our DEI Commitment

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Just Be You

We work hard to reflect the world we want to see by leading with diversity, equity, inclusion and belonging (DEIB) principles and want to ensure that people from all backgrounds and experiences feel welcomed, supported, and empowered to potentially join the Justworks team.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches.  Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision.  We are collecting this information to establish a better understanding of our candidate pool and meet commitments related to DEIB as we seek to be representative of the wider world.

At Justworks, we are building an open, inclusive, and collaborative culture that values people and their individual potential in the collective service of our company, our community, and our customers. Our DEIB mission is to help every Justworker grow with confidence and realize their full potential.  

We are leading the industry by transparently holding ourselves accountable for our representation and culture of inclusion by sharing our progress. Starting in 2022, we are releasing DEIB statistics on an annual basis. We know we can always do more to advance DEIB, but we are also proud of the company we are building, one great Justworker at a time.

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