Who we are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

The job

Justworks is looking for an experienced Customer Insights Manager to build and lead Justworks’ customer-focused research function. We’re looking for a passionate storyteller who excels at translating customer data and research into actionable insights. 

In this role, you’ll be responsible for setting a research roadmap to answer key business questions for stakeholders across Product, Marketing, Sales, and Strategy teams. You’ll lead and orchestrate research programs that dive deep into Justworks’ key markets, customer segments and personas to help align the needs of our business with the needs of our growing customer base. 

You’ll have the opportunity to influence strategic decision-making across the organization and be responsible for embedding customer data and insights into key business initiatives including the strategic planning process and product roadmap. You’ll bring a new level of depth and dimension to how we think about our customers and ultimately, help us build innovative products and strategies to address their unmet needs.

This role will have the opportunity to define and shape the vision and future of customer research at Justworks as we look to grow the team over the next few years. 

What you’ll do

  • Set and maintain a strategic research direction and roadmap
      • Work with key stakeholders and alongside the strategic planning process to translate business priorities into a research roadmap 
      • Design mixed-methods research programs that can provide the data and insights needed to bridge the gap between customer and market needs, and our overall business strategy
  • Build out foundational customer insights and scalable infrastructure
      • Build out foundational research around customer segments, personas, and behavior to provide the organization with a three dimensional view of key customer and market segments.
      • Put in place the infrastructure and mechanisms to share insights across the organization with the goal of keeping the customer at the center of everything we do and enabling faster, more informed decision-making.
  • Develop a center of excellence around research
      • Serve as a strategic business partner to other teams across the organization and guide others to successfully frame, investigate, and answer key questions about prospective and existing customers 
      • Develop and share research frameworks and best practices across the organization
  • Design and assist with the execution of qualitative and quantitative research programs
    • Oversee internal qualitative and quantitative research to support Marketing, Product, Sales and Strategy teams.
    • Serve as the central function for wide-scale customer research initiatives (annual surveys and benchmark reports)

Who you are

  • 5+ years industry experience in a role that includes qualitative and quantitative primary research (market or user research, product marketing, corporate development)
  • Direct experience with quantitative and qualitative research methodologies (comfortable writing survey questions, discussion guides, qualitative interviewing, orchestrating focus groups)
  • Experience using data analysis (SQL, Excel, Tableau, SPSS) and survey tools (Qualtrics, SurveyMonkey, etc.)
  • Experience working in B2B or B2B2C a plus
  • A strategic thinker with a proven ability to identify opportunities, form compelling business cases, and gain support from cross-functional stakeholders
  • Have an ability to synthesize complex information into simple narratives with compelling and actionable insights
  • Persuasive written and oral communicator
  • Experience partnering with, presenting to and influencing cross-functional teams and senior leadership
  • Naturally curious with a can-do attitude
  • Comfortable with ambiguity, experience working in a fast-paced or startup environment

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.  

Apply for this Job

* Required

  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Justworks are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.