Our goal is to empower local government employees with the tools, technology, and support they need so they can deliver exceptional service to their taxpayers and feel proud of the work they do for their communities. We contribute by building software to streamline local government tax assessors’ workflows using AI. Specifically, we streamline the change of ownership process for real estate and create more seamless ways for tax offices to communicate digitally with their taxpayers.
For instance, when properties get bought and sold, local governments have to process reams of paper in order to update their systems and perform the analyses necessary to update the tax roll. Our software makes this process 10x faster and much more enjoyable for employees in the tax office to complete, and creates trust and goodwill in the minds of taxpayers. Because of our success, we have had the opportunity to work with 50+ jurisdictions nationwide.
EQ > IQ - We value great minds and the ability to communicate with empathy.
We've worked hard to foster an environment where discourse and respectful disagreement is welcome. Some of our best ideas have been implemented thanks to a teammate sharing an alternative viewpoint or opinion. In short, working through disagreements is essential to our success. We need you to be comfortable with that, and will always encourage you to share your unique perspective.
Customer Comes First - We work closely with our clients to understand their needs and how they use our products.
We sell our products to governments at the city and county level. Our customers are not digital natives and are therefore not especially tech savvy. It is critical that we understand their current workflows, and create tools that match patterns they are used to.
Start-to-Finish Ownership - This company is as much yours as it is ours.
In these early days, start-to-finish means we’re having conversations around how we’re going to architect our product and its capabilities. While an individual component might not be 100% written by a single person, there is ownership in every part. If you see something wrong in sales or marketing material for example, we want you to speak up about it and make it your responsibility.
Actively Practices Inclusion - Creating a diverse and inclusive team is as important to us as building a good product.
Inclusion and psychological safety are one in the same. We have made tremendous effort to increase the diversity of our team and are admittedly still working on this. We care about creating a diverse and inclusive company. Prior to starting Just Appraised, 2 of the co-founders hosted dinners every Thursday night where the topic was around diversity and inclusion. We’d invite a group of people to share their experiences, both phenomenal and terrible, to better equip everyone to contribute in meaningful ways on future teams. Today, we are very aware of the language we use to speak with one another and in the job descriptions we write. We encourage team members to share constructive feedback so we can continue to make our culture more inclusive. For example, we don’t use the word “guys” to address the team and avoid working with VCs or advisors who might bring up physical attractiveness. We believe individuals of all races, nationalities, and sexualities can represent our values and are proud of our diversity. We know that Silicon Valley can be better and we vow to be a part of the solution.
Fast-Paced Environment - If it won’t break anything, then we say go for it.
We aim to find the balance between moving quickly while still providing a great experience for our customers. We are trying to get our product live in as many jurisdictions as possible and default to taking action over waiting for an answer. That being said, we do have a responsibility to our customers and team to not cut corners. We advocate for taking a breath to understand the consequences of a decision that might negatively impact teammates or clients before charging ahead too quickly!