*This role requires working hours from 3:00 PM to 12:00 AM (midnight)
About the Role
Do you have a talent for building online communities and creating helpful, user-friendly content? We’re looking for a Community Associate to join our growing team! You’ll help cultivate a positive and engaging online environment while crafting high-quality material and resources for our knowledge base. If you excel at communication, have a knack for conflict resolution, and are passionate about creating clear, compelling content, this role is perfect for you!
What You’ll Do
Moderate and Engage with the Community
- Develop and execute strategies to increase member participation.
- Host and moderate virtual community events such as Q&As, product demos, or success story showcases.
- Actively participate in discussions to provide support, answer questions, and connect users.
- Respond to community questions, concerns, and conflicts with professionalism, empathy, and a solutions-focused mindset.
- Collect, analyze, and share community feedback to inform product development and user support strategies.
- Serve as an advocate for users, ensuring their voices are heard across internal teams.
- Provide updates to the community about product improvements and how feedback has been implemented.
Create and Maintain Knowledge Base Content
- Develop, edit, and maintain knowledge base articles, FAQs, and guides to support user self-service.
- Research product features, common user issues, and best practices to produce impactful content.
- Collaborate across teams to ensure content aligns with product updates and user feedback.
- Optimize articles for readability and clarity.
What We’re Looking For
- Experience: 1-3 years of experience in community management, content writing, or a related field.
- Communication Pro: Strong written and verbal communication skills with the ability to simplify complex topics for diverse audiences.
- Conflict Resolution Expert: Demonstrated ability to mediate disputes with empathy, maintain neutrality, and build a supportive environment.
- Organized and Detail-Oriented: Skilled in creating and managing highly structured, accurate, and user-friendly content, prioritizing consistency, clarity, and meticulous attention to detail to ensuring an impactful and engaging user experience.
- Tech-Savvy: Familiarity with community and CMS tools like Discourse, Zendesk, or Salesforce.
- Data-Driven Thinker: Analytical mindset with the ability to identify trends and provide actionable insights for improving engagement and content relevance.
- Key Competencies: Adaptability, Attention to Detail, Collaboration, Communication, Problem Solving, Conflict Management, Continual Learning, Customer Service, Innovation, Interpersonal Skills, Manages and Organizes Information, Reasoning.
Why You’ll Love Working With Us
- Make a Real Impact: Be part of a dynamic team that values inclusivity, creativity, and continuous improvement.
- Empower Communities: Play a key role in fostering meaningful interactions and creating resources that genuinely help users.
- Collaborative Environment: Partner with cross-functional teams who value your expertise and insights.
- Grow Your Skills: Gain experience in community management, conflict resolution, and content creation while strengthening your ability to produce high-quality resources that improve user experience and engagement.
- Remote Flexibility and Work-Life Balance: Enjoy a great work-life balance while working remotely. Collaborate with a global team, and thrive in a culture that prioritizes well-being, personal development, and work-life balance.
About Us
We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
- Time off throughout the year (paid and unpaid)
- Professional development support and encouragement
- Resources to help improve your overall well-being
- Free membership to dive into JA product
Work Environment
JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes. Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
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