About The Role

The Staff Technical Product Manager of AI/ML will spearhead advancements in AI and machine learning within a pioneering leader in online professional services. In this role, you will be adept at leading cross functional teams to execute a product vision in a high growth business. The Staff Product Manager will be steering essential projects focused on enhancing answer quality and customer satisfaction. You'll have the autonomy to harness the power of ML across all business initiatives, amplifying success across the board. The Staff Product Manager is someone who embodies visionary thinking, unafraid to push boundaries and pioneer new frontiers, while also possessing the pragmatism needed to oversee an innovation portfolio that consistently delivers measurable enhancements. You work closely with Machine Learning and Quality teams.  

What You’ll Do

  • Lead the ideation, technical development, and launch of innovative AI solutions  
  • Work with product, data science and data analytics teams to develop a strong outside-in perspective and identify the biggest areas of individual and employer need and business opportunity 
  • Integrate usability studies, research, and market analysis into product requirements to improve product satisfaction    
  • Maximize product market fit in a constantly evolving environment where the process is fluid and creative solutions are the norm    
  • Work with ML engineers and internal customers to define, size and validate AI opportunities 
  • Work with various Product teams to understand how AI can be utilized to drive quality and personalization across the site   
  • Drive innovation, definition, deliverables planning, and design of new products   

What We’re Looking For

  • 7+ years of B2C technical product management experience focusing on hands-on AI, ML and LLMs applications to create or enhance products 
  • Strategic, creative, and analytical 
  • Self-starter with a bias toward action and a proven track record of results   
  • Detail-oriented with hands-on experience with data science and data analysis   
  • Know how to delight customers and how to use data to know if you did   
  • Experience building and scaling a product from the ground up   
  • Ability to think strategically, prioritize ruthlessly and execute methodically   
  • Proven ability to lead teams and work cross-functionally   
  • Understanding of key technologies and ability to converse at a technical level   
  • Excellent written and oral communication skills   
  • Prior startup experience a must   
  • International experience a plus   
  • Bachelor's degree or equivalent experience

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions. 

Why Join the Team

With 1,000+ employees, we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We're constantly learning, creating, and adapting
  • Lean: We focus on customers, using lean testing to learn how to serve them best
  • Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

  • Fully Remote Work Environment
  • Competitive Pay
  • United Healthcare PPO, Kaiser
  • FSA and HSA options, including Dependent Care Spending
  • Dental & Vision
  • Employer paid Long & Short - Term Disability
  • Employer paid life insurance
  • $75 monthly Remote-Work stipend
  • $360 annual Wellness stipend
  • $200 per year for registration fees for fitness events, races, and marathons
  • Flexible time off
  • 11 company holidays
  • 401k with company matching
  • Paid parental leave
  • Charitable donation matching
  • JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Remote From these States

Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.

Pay Transparency

JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.       

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.


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