About us

Our mission is simple: we help people.  JustAnswer members enjoy round-the-clock access to 12,000+ verified Experts, including doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services.  Since 2003, JustAnswer has helped 10 million customers across 196 countries. JustAnswer is based in the Presidio and backed by Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our culture 

Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home snack boxes, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

About The Role

As Senior Product Manager, you will create products that delight our customers and drive business impact.  You are adept at leading cross functional teams to execute on a product vision in a high growth business.  You help drive our overall product strategy and work with senior leadership to ensure we meet our overall business goals.    

Duties and Responsibilities

  • Define and prioritize the product roadmap for a key product area(s) 
  • Lead a cross-functional team(s) of engineers, designers, data scientists and analysts to build and develop the product 
  • Drive innovation, definition, deliverables planning, and design of new products 
  • Define and analyze product metrics to inform decision-making and measure success 
  • Define product requirements for MVPs and new features/enhancements 
  • Help drive our overall product strategy  

Knowledge and Skills

  • 7+ years of B2C product management experience focusing on web and mobile. 
  • Self-starter with a bias toward action and a proven track record of results
  • Familiarity with Problem Mapping, Data Literacy 
  • Experience creating thorough risk analysis to identify the potential issues with an ML implementation as well as well as reducing risk 
  • Experience with Cost/Benefit analysis of when to use ML as opposed to traditional methods 
  • Experience with A/B testing framework (Must Have) 
  • Experience identifying the right use cases for ML (Pattern recognition, ranking, personalization etc.) 
  • Know how to delight customers and how to use data to know if you did 
  • Excellent written and oral communication skills 
  • Bachelor's degree or equivalent experience  

Tools: 

AWS Recoknition, AWS Sagemaker, GCP Deep Learning, GCP Cloud AI, MSFT Azure Datbricks or ONNX

*Experience with any of these technologies is a + 

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