About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
IT Support Representative
Jumia, Africa's leading e-commerce platform, is seeking experienced and tech-savvy professionals to join our IT Support team. This role offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.
What you will be doing
- Provide advanced technical support to Jumia employees and departments.
- Lead troubleshooting efforts for complex hardware and software issues.
- Manage and optimize IT inventory and asset management systems.
- Develop and maintain comprehensive IT documentation and user guides.
- Oversee the setup and configuration of workstations and mobile devices.
- Implement and advocate for IT security best practices across the organization.
- Monitor and enhance network performance and connectivity.
- Manage user account management, access control, and security protocols.
- Drive IT projects and initiatives, ensuring alignment with business goals.
- Collaborate with cross-functional IT teams to resolve complex technical challenges.
- Provide expert support for Jumia's e-commerce platforms and internal tools.
- Design and conduct advanced IT training sessions for employees.
What we are looking for
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 4-6 years of experience in IT support or a related role.
- Strong expertise in computer hardware, software, and networking concepts.
- Proficiency with Windows and macOS operating systems.
- Exceptional problem-solving and analytical skills.
- Ability to communicate complex technical concepts to non-technical users.
- Demonstrated eagerness to learn and adapt to new technologies.
- In-depth understanding of e-commerce platforms and operations (preferred).
- Proficiency with ticketing systems and IT service management principles (preferred).
- Excellent communication skills, both verbal and written.
This role provides a platform to apply your expertise in IT support within a leading e-commerce environment.
At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
