Our Customer Experience Specialists are vital to Joybird’s success as they are both brand ambassadors and customer advocates. The team is encouraged and equipped to deliver WOW experiences to every customer. Whether it’s surprising a customer having a rough day with a care package, or sending a treat for Fido barking in the background, our CX Specialists are empowered to make every experience as personal and unique as the furniture our customers create. If this sounds exciting we would love to hear from you! Please note our teams are currently working remotely and will be for the foreseeable future. 

You will:

  • Communicate directly with customers via phone, email and live chat.
  • Solve delivery issues, transaction problems and customer experience complaints to exceed customer satisfaction.
  • Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customer’s unique needs.
  • Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
  • Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.

You’re a good match if you’re:

  • You have 1-2 years of call center experience
  • A nimble troubleshooter – You don’t believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create a personalized/tailored solution for each customer.
  • A skillful guide – You clearly walk the customer through the resolution and set expectations for delivery.
  • An expert communicator – You know just the right way to respond, whether via chat, email, or phone. Good typing skills are a must (40+ wpm).
  • A reputation builder – Your strong ability to display your expertise and exceed customer expectations means you’re the one shaping customers’ opinions of our brand.
  • Resilient – You can quickly move past challenging interactions with customers. Remember it’s not personal!
  • You Care - Being empathetic to your colleagues and our customers is a hallmark of our culture.

Our Core Values:

  • Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer. 
  • Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving. 
  • Results-driven — You aim high and go beyond tradition and standards to reach our goals.
  • Constantly evolving — You're never satisfied and are unafraid to be a better version of yourself. 

Perks:

  • Competitive salary
  • Generous health benefits (dental, medical, vision)
  • 401k plan
  • Ample Paid Time Off
  • Furniture discounts (for friends and family too)

 

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