ABOUT US

As the European market leader and pioneer of free-floating car-sharing, SHARE NOW is represented in 17 European cities with around 10,000 vehicles, including around 3,000 electric vehicles. This corresponds to a share of more than 25 percent of the total fleet. About 4 million customers already use the service. SHARE NOW offers a sustainable solution for urban mobility and, as part of the mobility offer, contributes significantly to relieving traffic congestion in cities. Each car-sharing car replaces up to 20 private vehicles in urban traffic. With vehicles from BMW, Citroën, Fiat, MINI, Mercedes-Benz, Peugeot and smart, SHARE NOW continues to expand its European market leadership in free-floating car-sharing. The mobility provider was founded in 2019 and is headquartered in Berlin, Germany. Since 2022, the company is a part of Free2move, the world’s only mobility brand offering a complete and unique ecosystem for its private and professional customers around the world.

WE OFFER

  • The ability to work autonomously in an agile and creative environment, where every idea matters
  • Monthly Mobility Allowance for your own SHARE NOW experience
  • Hybrid work from home & our offices in Warschauer Platz
  • Hot and cold drinks, snacks and fresh fruits to keep your energy levels up
  • Informal atmosphere, Welcome Days and global Townhall meetings

YOUR TASKS

  • You work in a team and are jointly responsible for the maintenance and further development of the content of our customer service knowledge database
  • You create and update email templates, knowledge base articles, and work instructions  
  • You process user feedback
  • You monitor user behaviour and drive improvement of content presentation
  • You participate in cross-departmental projects

YOUR PROFILE 

  • You have a degree in communication sciences or have experience as a copywriter
  • You have experience in customer service/call center
  • You are proficient in English (both written and spoken). Fluency in German, French, Spanish, or Dutch is a plus
  • You have ideally knowledge of web coding including HTML and experience using Salesforce
  • You are creative, have an affinity for trends, and can write inspiring and well-founded texts for various channels
  • You have a lively, modern, and appealing style of writing
  • You have excellent social skills and a high level of customer orientation
  • You have an analytical mindset
  • You are enthusiastic about the concept of shared mobility
At SHARE NOW, we’re looking for outstanding individuals who can contribute with new perspectives and are curious about learning. We believe that creativity sparks from diverse perspectives. We design for, and want our team to be people of every gender, age, race, religion, sexual orientation and physical ability. Even if your experience doesn’t exactly match the job description, we would still encourage you to apply.
*Do I need to meet all the requirements to apply?*
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. In contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience
Bei SHARE NOW suchen wir herausragende Persönlichkeiten, die neue Perspektiven einbringen können und neugierig sind, etwas zu lernen. Wir glauben, dass Kreativität aus unterschiedlichen Perspektiven entsteht. Wir entwerfen Produkte für Menschen jeden Geschlechts, jeden Alters, jeder Ethnie, jeder Religion, jeder sexuellen Orientierung und jeder körperlichen Fähigkeit und möchten, dass unser Team aus ihnen besteht. Auch wenn Deine Erfahrung nicht genau mit der Stellenbeschreibung übereinstimmt, möchten wir Dich dennoch ermutigen, dich zu bewerben.
*Muss ich alle Anforderungen erfüllen, um mich zu bewerben?
Studien verschiedener Quellen haben gezeigt, dass sich Männer im Durchschnitt auf eine Stelle bewerben, wenn sie 60 % der Bewerbungsanforderungen erfüllen. Im Gegensatz dazu versuchen Frauen/nicht-binäre Menschen, einen viel höheren Prozentsatz der Anforderungen zu erfüllen, bevor sie sich bewerben. Wir ermutigen jeden, sich zu bewerben und uns die Chance zu geben, Fähigkeiten und Erfahrungen zu bewerten.

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