ABOUT US

SHARE NOW stands for the world’s first free-floating car-sharing service – the biggest innovation in the car business since the invention of the car. We come from a long line of pioneers in the car-making industry and challenging the status quo is how we like to play. Our mission now is personal freedom: To make it possible for anybody to drive in the city without breaking the bank – or the environment. 

Our global headquarters is in Berlin, Germany, and we operate across Europe. We offer an exciting, fast-growing environment in which everyone has equal opportunity to bring ideas to the table. We believe the future is about personal freedom and that everyone has a role to play. We are more than 500 employees of over 30 nationalities spread out across the globe. You could be one of them.

 WE OFFER

  • The ability to work autonomously in an agile and creative environment, where every idea matters
  • Development possibilities for personal and professional growth
  • Monthly Mobility Allowance for your own SHARE NOW experience
  • Company pension, flexible working hours and 30 days of paid vacation days per year
  • Hot and cold drinks, snacks and fresh fruits to keep your energy levels up
  • Informal atmosphere and Townhall meetings

OUR TEAM

The Customer Lifecycle Management (CLM) team at SHARE NOW is responsible for the activation and retention of our customers. Leveraging marketing automation & CRM tools, this team develops lifecycle journeys designed to keep customers actively using our service while introducing them to new features and products. 

 

WHERE YOUR EXPERTISE IS NEEDED 

  • Daily maintenance and optimization of automated customer lifecycle journeys, with specific emphasis on retention & loyalty. 
  • Concept, setup and launch CLM campaigns (content, journeys, automation, personalization) that improve customer education, utilization and preference of the product. 
  • Contribute to our omnichannel communications strategy for customers across all SHARE NOW markets.
  • Planning and execution of test campaigns: A/B testing of copies, target groups, concepts, and creatives.
  • Contribute to regular reporting that shows the impact of CLM’s initiatives and programs on the overall number of active customers. 
  • Ongoing learning and development to ensure SHARE NOW’s CLM team remains among the industry’s leaders. 

 

WHAT WE’RE LOOKING FOR 

  • Ideal candidate has 6 - 12 months of professional working experience and is looking to build a career in CRM and marketing within a fast-paced, dynamic environment
  • Experience building, optimizing and show impact of CRM programs or similar marketing programs 
  • Experience designing marketing initiatives that targeted multiple customer segments across multiple channels
  • Ideal candidate has hands-on experience with CRM platforms; bonus if you’re already familiar with Salesforce Marketing Cloud and related Salesforce products 
  • Comfortable working with data and building customer segmentation
  • Eager to expand skill sets in marketing automation and CRM 
  • HTML coding experience a plus
  • Acute attention to detail and ability to juggle multiple responsibilities without constant supervision
  • Demonstrated ability to work effectively and efficiently under pressure and with tight deadlines
  • Consumer service obsessed - uses many types of services and loves to observe how brands are communicating with their customers; naturally brings ideas and inspiration on how we can improve our approach 
  • Fascinated by the topics mobility, sharing economy and innovations in this field
  • Business acumen paired with a creative mind 
  • Comfortable working in an English-first company; bonus: fluent in German or Italian. 

 

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