ABOUT US

SHARE NOW stands for the world’s first free-floating car-sharing service – the biggest innovation in the car business since the invention of the car. We come from a long line of pioneers in the car-making industry and challenging the status quo is how we like to play. Our mission now is personal freedom: To make it possible for anybody to drive in the city without breaking the bank – or the environment. 

Our global headquarters is in Berlin, Germany, and we operate in both Europe and North America. We offer an exciting, fast-growing environment in which everyone has equal opportunity to bring ideas to the table. We believe the future is about personal freedom and that everyone has a role to play. We are more than 500 employees of over 30 nationalities spread out across the globe. You could be one of them.

 WE OFFER

  • The ability to work autonomously in an agile and creative environment, where every idea matters
  • Internal and external development possibilities for personal and professional growth
  • Monthly Mobility Allowance for your own SHARE NOW experience
  • Company pension, flexible working hours and 30 days of paid vacation days per year
  • Hot and cold drinks, snacks and fresh fruits to keep your energy levels up
  • Informal atmosphere, Welcome Days and global Townhall meetings

YOUR TASKS

  • You will review and analyze app related customer requests
  • You analyse the feedback and research it for valuable insights
  • You will run a monthly reporting on most acute customer problems
  • You will collaboration with the developers team in order to resolve app related customer problems
  • You will reply to customer emails regarding app usage and communicate with member service
  • You are working closely with product owner to quantify and qualify customer experience
  • You will communicate to the user via App Store and Google Play Store

YOUR PROFILE

  • You're studying in an IT, user-centered design or business related field
  • You are fluent in English and German
  • You have good analytical skills
  • You stay cool, even if things go crazy
  • You are passionate about the concept of flexible mobility

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