Handshake is the number one site for college students to find a job. Today, the Handshake community includes 17 million students and young alumni at over 1,000 colleges and universities — including 120+ minority-serving institutions. We connect up-and-coming talent across all 50 states with nearly 500,000 employers recruiting on Handshake — from every Fortune 500 company to thousands of small businesses, nonprofits, startups, and more. Handshake is democratizing opportunity and ensuring college students have the support they need to find a great job and kick-off a meaningful career regardless of where they go to school, what they choose as a major, and who they know.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply.

If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

Your Impact:

We’re looking for a Manager of Professional Services  to lead our newly formed Program Management team.  Our Customer Program Management team works with top employers across the nation to accelerate their early talent recruiting strategy and transformation.  Our Program Managers serve as recruiting domain experts to help our customers plan, and execute against their success goals.  This role will serve as the primary leader for this new and growing team, reporting to the Director of Account Management and will be responsible for crafting Handshakes full services offering.  

At Handshake, the Manager of Professional Services  will be responsible and accountable for the full life cycle of an offering, including validating the need in the marketplace; determining the business value case; and assessing the implications for enablement, marketing, sales, success and support.  Today, our Customer Program Management function is responsible for partnering with our Account Managers, Customer Success Managers and Sales Teams to execute hands-on projects to help premium customers drive adoption and enhance their early talent recruiting strategies to ensure our Employer Partners meet and exceed their hiring goals. Our Customer Program Managers do everything from helping sell their services on pre sales calls to putting their hands on the keyboard of our premium partners accounts to ensure they hit their success goals. 

You’ll be instrumental in building and leading a world class Customer Program Management program for the category leading platform. This high-impact role combines equal parts people management, sales, relationship management, leadership and customer satisfaction. The ideal candidate has a proven record of success managing program management/professional services individual contributors in Saas technology company. 

Your Role:

  • Drive team of Customer Program Managers to successfully achieve our clients goals, success metrics, and complete customer projects on time with high degree of polish and rigor. 
  • Act as the direct supervisor of a team of two Customer Program Managers, leading them to achieve personal development goals and grow within the organization
  • Hire, retain and grow the team to 5 Customer Program Managers by the end of the 2021 
  • Design and deliver the impactful processes and methodologies to onboard, train, enable and drive adoption amongst Handshake customers, allowing them to realize the most value to their business.
  • Drive team to meet & exceed quarterly NPS, adoption goals, logo retention & other success criteria (metrics specific to Handshake usage).  
  • Track key metrics and regularly report to sales leadership on the progress and direction of the function 
  • Implement and execute an annual and quarterly plan for the Customer Program Managers function 
  • Work cross functionally with Product, Marketing, Sales, AM and CS leadership to determine where and how PgMs should spend their time, how their services should be priced, sold and implemented 
  • Build and maintain a library of training materials to onboard and develop team members
  • Advocate for Program Management team with cross-functional partners to help ensure the team gets the information required to successfully do their jobs

Your Experience:

  • A minimum of 5 years in a customer facing program management, project management, or professional services role, with deep expertise in leading onboarding, implementation, and solution consulting.
  • A minimum of 2 years managing a team of individual contributors
  • Experience using data and analytics for discovering opportunities, such as needs, trends, ideas, or design options, for new or advanced service offerings.
  • You’re a strategic thinker, with big ideas about how to operationalize, scale and implement a Program Management function
  • Have built a successful team from ground up and be ready to roll up your sleeves and do it again
  • Excellent verbal and written communication skills.
  • High level of business acumen and understanding of how revenue leaders work and think
  • Experience driving adoption and change management with software, specifically non-discretionary software to executives at Fortune 500 companies
  • Experience using usage, data and results to demonstrate value and justify expansion 
  • A true business athlete, with the ability to self start and adapt quickly 

Benefits:

  • Stock: Ownership in a fast-growing company.
  • 401k: We care about your ability to save for your future.
  • Family Focus: Parental leave and flexibility for families.
  • Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • Healthcare: World-class medical, dental, and vision policies.
  • Goodies: Whatever hardware and software you need to get the job done.
  • Team Fun: Regularly scheduled events, sports, game nights, book clubs.
  • Learning: Learning & Development opportunities for you to grow your skills and career.
  • Great team: Working with fun, hardworking, nice people who are committed to making a difference!
  • ...And much more!

We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives.

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Handshake are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.