Our mission is to democratize opportunity to make it easy for any student to build a great career, no matter where they go to school, what they're majoring in, or who they know.

What does an Employer Success Manager do at Handshake?

As an Employer Success Manager, you'll partner with our strategic employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and make sure they are creative and strategic with early talent hiring. 

You will create repeatable and reusable tactics for driving engagement across our employer partners' teams, which could include everything from site content, to webinars, to email nurture, to product hooks. You'll channel the voice of customer both quantitative and qualitative to rally the necessary people and highlight success.

You'll report to the Director of Customer Success, working closely with sales, marketing, product management, and data analytics to make improvements constantly within and across accounts. Through these cross-functional efforts, you’ll achieve world-class customer satisfaction, generate case studies, and drive our business through premium renewals and expansions.

Here are some projects we’re excited for you to work on at Handshake

  • Own the core relationship with a defined segment of enterprise customers
  • Implement the program of recurring and on-demand touchpoints with customers
  • Help scale internal process to support hundreds of premium employers
  • Synthesize voice of customer from qualitative and quantitative feedback, share with leadership and cross-functional partners

What qualities are we looking for?

  • 4-6 years of relevant business experience in Account Management or Customer Success. 
  • Experience with SaaS. 
  • Experience managing Enterprise and Strategic Customers (emp 10,000 plus).
  • Able to drive customer on-boarding, implementation and consultation. 
  • Able to design and build out processes that align with customer needs.
  • Able to think critically about the customer’s needs and provide detailed input and feedback to achieve hiring goals. 
  • Craft proactive alerts and reports that drive internal team behavior to manage customers more proactively. 
  • Ability to manage cross-functional projects with great attention to detail.
  • Does not get frustrated easily by lack of internal processes.
  • Adds value to the CSM team through their energy and enthusiasm.
  • Has a high degree of collaborative spirit.
  • Has a high degree of technical aptitude.
  • Provides process improvement solutions to create team efficiencies.

Benefits

  • Stock: Sizable ownership in a fast-growing company.
  • 401k: We care about your ability to save for your future.
  • Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • Family Focus: Parental leave (12 weeks primary caregiver / 6 weeks secondary caregiver), and flexibility for families.
  • Healthcare: World-class medical, dental, and vision policies.
  • Goodies: Whatever hardware and software you need to get the job done.
  • Team Fun: Regularly scheduled events, sports, game nights, book clubs.
  • Learning: Learning & Development opportunities for you to grow your skills and career.
  • Great team: Working with fun, hardworking, nice people who are committed to making a difference!

We value diversity of all kinds, and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people from all different backgrounds, experiences, abilities, and perspectives. 

 

Handshake Values

Students First

Our mission is to democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend. We empathize deeply with our students to increase career opportunities for all.

Focus on Impact

We stay humble and work hard to democratize opportunity for all students. We like to have fun - and we do! - but we’re more focused on making an impact. Yes, of course we have a ping-pong table - it’s just packed away in the closet!

Move Quickly, But Don’t Rush

We believe speed wins, and our operational pace is incredibly fast. Moving quickly while staying aligned requires strategic thought, collaboration, and frequent communication.

Learn. Grow. Repeat.

We embrace a growth mindset, enabling our team to face obstacles with a tenacious desire to turn challenges into opportunities for growth. We are relentlessly curious, working to close the gap between what we currently know and what we need to know to be as effective as possible.

Act with Empathy

We listen closely to understand our users and clients, approach challenges with curiosity, and treat our colleagues and clients with compassion.

Empowered by Diversity

We are building an inclusive & diverse community - both on the Handshake platform and across our team. We believe diverse teams create more thoughtful and innovative solutions and that diverse companies are more successful.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Handshake are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.