About Us:

Common Room brings companies closer to their communities. Today’s most successful companies are driven by thriving communities of end users. As a result, companies of all sizes are investing in their communities, but software hasn’t caught up yet. Until now. We’re building the first community intelligence platform that identifies the people, topics, and organizations that matter most. With Common Room, teams can finally realize the true potential of their communities and build stronger relationships with their users than ever before. 

We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the community platform for modern SaaS companies. Additionally, we’re backed by 25+ operators from community-first organizations such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. 

So hello! Please, knock on our door. We'd love to meet you.

Why we need you:

Everything we do revolves around our customers. They have unique, complex problems, and use different solutions to build their community. You deeply understand their existing systems, processes and challenges, and find creative ways to solve them using Common Room. You will be a technical advisor to prospects, customers, and community members, and will be involved in all phases of the customer journey providing technical solutions during the pre-sales phase as well as post-sales acquisition. You’re adept at a scripting language like Python/TypeScript/Javascript/etc, and you enjoy being the expert at guiding customers to set up community integrations supported by Common Room. You are scrappy, inventive, creative, and original - you don’t just pattern match but rather leverage your experience and then rigorously test strategies and pivot when necessary. You never have a “not my job” mentality when it comes to solving customer problems. You are passionate about working with individuals across the company to make sure our customers have a seamless experience deploying and integrating with Common Room.  

How you’ll contribute: 

  • Own and drive the technical relationships with our customer (technical and non-technical) to understand business objectives and translate requirements into solutions.
  • Collaborate with the product engineering team to convert tactical solutions for a single customer into lasting experiences for all customers
  • Be an ambassador for Common Room in our relationship with our customers
  • Work alongside sales and customer success to drive outcomes in a customer-facing environment.
  • Capture structured feedback and work closely with Common Room’s product engineering teams to help define strategic direction and feature roadmap.

You will enjoy being a member of our team if you have: 

  • 6+ years of experience in a similar customer-facing role (e.g. solutions architect, sales engineer, solutions engineer, or partner engineer).
  • The ability to thrive in a cross-functional, collaborative environment
  • Experience with a scripting language (Python, Javascript, Ruby, etc)
  • Success partnering with cross-functional leaders to uncover and solve interesting customer problems that you are most familiar with
  • Ability to effectively communicate technical concepts and identify patterns in customer experience
  • Excellent written and verbal communication skills
  • Relentless focus on helping customers succeed

Our values:

  • Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
  • Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
  • Craft Excellence - We take pride in our craft and are relentless in our pursuit of excellence. But we also know real artists ship.
  • We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

Our benefits:

Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • 10 Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • 401(k) self contribution (coming soon)
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
  • Remote friendly (west coast only)

Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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