Security Awareness & Engagement Analyst- Operations

We’re looking for a Security Awareness & Engagement Analyst (early career) to be part of our Security department.

This role is ideal for entry level candidates interested in the security space. This opportunity fits those earlier in their security career, new graduates with internship experience, or those looking to pivot into cybersecurity who bring transferrable SaaS skill sets including strong collaboration and communication skills. Our Security Awareness & Engagement Analyst focuses on the education and engagement side of security and is not a deeply technical position requiring specific certifications or experience. Our ideal candidate is seasoned at cross functional team engagement, by branding the importance of strong security posture within an organization.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Jobber has a Security team led by our Sr. Director, Security. We have a split focus between governance and operations. Team members are specialized generalists (we have a primary focus but do a bit of everything). As our team develops and grows you will be collaborating with each member while we work towards making Jobber as secure as possible. We’ll also drive toward team member specialization as we ramp up on capacity and tooling. 

The role: 

We are seeking a motivated and detail-oriented individual to join our team as a Security Awareness & Engagement Analyst. This is an entry level position and an exciting opportunity to join the Security industry.  Your primary focus will be on awareness, training, and internal engagement, ensuring that our awareness program is meeting the best practices set by the industry. In this role, you will report directly to the Sr.Director, Security and assist in maintaining and enhancing the security engagement within Jobber. This is an excellent opportunity to gain hands-on experience in the field of information security while working closely with the Jobber Security team.

You'll support a wide range of security initiatives and in the future will have opportunity to further specialize as you grow your career

The Security Awareness Analyst will:

• Lead the development and delivery of security awareness training and educational materials for employees across the organization ranging from general awareness to role-specific security training. 
• Design and run phishing simulation exercises, analyze results, and provide feedback to leaders across the org.
• Maintain day to day operations of the training platforms and evaluate ongoing solution fit - you’ll have an opportunity to shape the future of the program
• Engage with employees across the organization to foster a security-first culture through the security help desk, presentations, and regular communications.
• Regularly review and update training materials, staying current with the latest security trends and threats, and collecting feedback to enhance effectiveness.
• Other duties as assigned

To be successful, you should have:

• Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Ability to work independently as well as collaboratively in a team environment.
• High level of integrity and confidentiality when handling sensitive information.
• A passion for learning and a drive to stay updated with emerging technologies and security trends.

Nice to have: 

• Security Awareness Platform Experience (KnowB4, Ninjio, InfoSec IQ etc) 
• Startup mindset
• Experience with the creation and rollout of new training materials 

All interviews are currently being conducted virtually—via phone or video.