Location: North America (remote)

Summary:

JD is looking for a bilingual e-commerce professional with experience building and optimizing cross-border supply chains to support North American brands importing to China and selling on JD.com.

The role will support platform sellers, manage 1P suppliers, and coordinate the JD Logistics USA team to grow the channel’s GMV by owning and optimizing the channel’s supply chain operations.  

Key Responsibilities:

  • Process optimization: establish and continuously optimize processes to make the channel friendlier for platform sellers and suppliers while maintaining a consistent order fulfillment rate
  • Supply chain operations: work with China platform operations team to identify sellers with potential to become 1P suppliers, manage purchase orders and inventory placement decisions
  • Handle customer service escalations: work with suppliers to support resolution of escalated customer service requests from the China platform operations team
  • As the US->China channel grows, hire and manage the US supply chain team to handle increasing operational needs

Career Growth:

  • Based on performance, in addition to building out the US->China supply chain operations team, will have the opportunity to support the launch and growth of cross-border channels from North America to JD’s platforms and partner channels in Southeast Asia, Europe, and the Middle East

Preferred Qualifications:

  • Over 5 years of cross-border e-commerce industry or related experience working with North American merchants or suppliers in a supply chain management role
  • Experience hiring and managing growing teams to handle rapid growth and change
  • Perfectionist attitude towards building user-friendly experiences and ensuring partner success
  • Written and verbal business fluency in both Mandarin-Chinese and English

About JD.com

  • JD.com is the largest retailer in China, online or offline, a NASDAQ listed Fortune 500 company, with Alphabet, Walmart, and Tencent as major corporate shareholders and strategic partners
  • Leveraging its leading supply chain, logistics, and technology capabilities, JD.com has become synonymous with quality and reliability in China. It is bringing these capabilities overseas to support international SME merchants and pursue its vision To Become the Most Trusted Company in the World

 

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.

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