We’re looking for a strategically minded individual with a background and passion for building customer experiences and CRM journeys for world-class brands. You will partner with the Strategy lead to develop the strategic vision and carry out delivery with a team of strategists. Your strategic prowess will uncover opportunities to design a path forward and deliver impactful work with results. Your ability to create innovative communications plans will spark new ideas and thoughtfully connect with the end-customer.

YOUR RESPONSIBILITIES:

Oversee the development of strategic initiatives and deliverables for clients.
Create communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.
Work collaboratively in an interagency team model to build customer experience programs that leverage a multitude of channels, such as web, email, mobile, and media.
Develop content strategies that can personalize at scale to engage different types of customers and compel them to act.
Distill primary and secondary research into customer beliefs, attitudes, and barriers to build compelling personas and actionable user journeys.
Unearth novel insights that fuel strategic plans and briefs.
Guide team of more junior strategist roles with your knowledge and expertise.
Lead the creative briefing process, and partner with Creative team to inspire great work.
Identify the need to initiate current state analyses including but not limited to market analyses and competitive analyses.
Work collaboratively with the Marketing Sciences team to develop learning agendas, leverage data and data architecture and explore opportunities for data capture optimization.
Collaborate closely with other vendors and agency partners to ensure strategic consistency across program elements.
Present strategic recommendations to clients.

REQUIRED SKILLS:

Bachelor’s Degree in related field.
7+ years of experience in strategic planning at an agency, CRM/CXM and/or digital marketing.
Strong knowledge of CRM and prior experience in developing a strategic plan for a campaign.
Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
Excellent writing and editing skills with strict attention to detail.

Our hybrid work model:

Javelin’s current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, and are required to be in-office a minimum of three days per week.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The annual base salary range for this position is $110,000.00 - $158,400.00. Exactly where a prospective employee will be paid within this range will depend on, among other factors, the actual salary ranges for current and former employees who are either currently filling a similar role or did in the past; the candidate’s depth of experience and qualifications; the level of specialization the role requires; budgetary considerations; the market demand for that role and the local market conditions that exist where the employee will be based.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile: *

Portfolio URL:

Street Address:

City, State: *

Zipcode: *

What is the name of the company you currently work for? (Please indicate if this is an Omnicom Agency) *

How did you hear about this opportunity? *

Please share your preferred Gender Pronoun(s):

Are you open to freelance/consulting? *

Please let us know if you are also open to freelance or consulting opportunities

Desired Compensation Range: (salary/hourly) *

Will you now or in the future require the company to sponsor your employment visa status (E.g. H1B status)? *

If Yes, what type of support will you need? *

Legal Name (As it appears on Government ID) *

I certify that the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at will” nature, which means the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such a change is specifically acknowledged in writing by an authorized executive of this organization. I understand that as part of the offer process I will be subject to a background check that will include but is not limited to a criminal background check. In the event of employment, I understand that false or misleading information given I my application or interview (s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the Employer. *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.

Associate Director, Strategy

Apply for this Job