We’re looking for a curious and motivated individual to support building customer experiences and CRM journeys for world-class brands. You have a passion to bring marketing and category trends to your work, dig for the most salient and provoking insights, and immerse yourself in the client’s brand and business. You will have the unique opportunity to work alongside an interdisciplinary team, other strategists, and collaborative clients to create impactful work and further brand growth goals.


  • Become an expert on client business, categories, consumers, and value propositions.
  • Support in the creation of communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.
  • Work collaboratively in an interagency team model to build customer experience programs that leverage a multitude of channels, such as web, email, mobile, and media.
  • Identify content strategy needs, gaps & opportunities across the customer journey.
  • Partner with Creative, Marketing Sciences and Technology to collaborate on and to realize strategies, roadmaps, and plans.
  • Write and speak clearly and intelligently about complex ideas, systems, and strategies.
  • Become intimately familiar with all research tools, and use those tools to provide research inputs, including desk research, secondary and primary methods.
  • Distill primary and secondary research into customer beliefs, attitudes, and barriers to build actionable user journeys.
  • Unearth novel insights that fuel strategic plans and briefs.
  • Write creative briefs, brief internal teams, and work with them to inspire great work.


  • Must be highly motivated with a strong record of excellence and professional achievement.
  • Emphasis on qualities such as intellectual curiosity, responsibility, determination, creativity, flexibility, drive, and self-confidence.
  • Automotive experience is ideal but not required.
  • 1+ years of experience in strategy or related role within marketing, creative services, digital experience, digital product innovation, or digital agency.
  • Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
  • Degree in marketing, advertising, communications, or related field.
  • Experience within CRM content strategy a plus, but not required.
  • Experience writing, editing, or collaborating on brief development, marketing documents and creative materials.
  • Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
  • Excellent writing and editing skills with strict attention to detail.

Our hybrid work model:

Javelin's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, and are required to be in-office a minimum of three days per week.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


The annual base salary range for this position is $70,000.00 – 100,800.00. Exactly where a prospective employee will be paid within this range will depend on, among other factors, the actual salary ranges for current and former employees who are either currently filling a similar role or did in the past; the candidate’s depth of experience and qualifications; the level of specialization the role requires; budgetary considerations; the market demand for that role and the local market conditions that exist where the employee will be based.

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