Jackpocket is seeking an Operations Manager to manage our new processing facility in San Jose, CA. This person will be responsible for helping set up the new Jackpocket retail and processing center facility from scratch, hiring a staff, and managing the staff and facility going forward. The Operations Manager will report to the VP of Lottery Operations. 

Responsibilities:

  • For initial setup
    • Help to physically set up retail space and processing center including inventory, POS, shelving, desks, networking, computers, printers, and scanners
    • Hire and train employees
    • Order supplies
  • For continued management
    • Helping to execute out ticket management process
    • Hire employees
    • Training new employees and continuous training for existing employees
    • Scheduling employees
    • Being the main point of contact with our HQ team in New York
    • Executing new initiatives dictated from New York team
    • Troubleshooting technical issues that arise
    • Inventory management
    • Supplies management
    • Cash balance management
  • Procedural improvements
    • Help identify bottlenecks in Operations and develop solutions to improve operational efficiency
    • Help create and improve training materials and processes

Must haves:

  • Bachelor's Degree
  • Tech savvy and can perform basic technical troubleshooting
  • Can work independently and complete tasks from start to finish with minimal oversight
  • Comfortable managing part time employees
  • Managerial experience
  • Have hired and fired employees before
  • Clean background check

Desirables:

  • Experience developing operational processes
  • Experience in IT

 

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