Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

Jackpocket is seeking an Operations Manager to manage our new processing facility in San Jose, CA. This person will be responsible for helping set up the new Jackpocket retail and processing center facility from scratch, hiring a staff, and managing the staff and facility going forward. The Operations Manager will report to the VP of Lottery Operations. 

Responsibilities:

  • For initial setup
    • Hire and train employees
  • For continued management
    • Helping to execute out ticket management process
    • Hire employees
    • Training new employees and continuous training for existing employees
    • Scheduling employees
    • Being the main point of contact with our HQ team in New York
    • Executing new initiatives dictated from New York team
    • Troubleshooting technical issues that arise
    • Inventory management
    • Supplies management
    • Cash balance management
  • Procedural improvements
    • Help identify bottlenecks in Operations and develop solutions to improve operational efficiency
    • Help create and improve training materials and processes

Must haves:

  • Bachelor's Degree
  • Tech savvy and can perform basic technical troubleshooting
  • Can work independently and complete tasks from start to finish with minimal oversight
  • Comfortable managing part time employees
  • Managerial experience
  • Have hired and fired employees before

Desirables:

  • Experience developing operational processes
  • Experience in IT

This position has a base compensation targeted between $55,000 - $65,000.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

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