Customer Success Manager

New York City, NY

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT:

As a Customer Success Manager, you’ll play a critical role in ensuring that our customers are successful and getting value out of the Ivalua platform. You’ll manage a portfolio of customers as their solutions are implemented and rolled out. In this role, you’ll be responsible for increasing user adoption, measuring success and addressing roadblocks if they come up. Being a people person is a necessity for this position. You’ll often find yourself traversing between business and technology topics.

ROLE:

Here at Ivalua, we are currently looking for a Customer Success Manager. Reporting to the Director, Customer Success, you will build and strengthen client relationships by developing success plans and executing on those plans in a timely and organized manner. Additionally you will track KPIs for clients assigned to ensure full knowledge of your customers and be proactive on addressing any adoption issues identified through these KPIs.

WHAT YOU WILL DO WITH US

Identify upsell opportunities and work with the sales team to see them through the sales cycle.
Manage client expectations and desired outcomes using strong leadership, project management, presentation skills and business acumen.
Act as the Ivalua client advocate for assigned books of clients, ensuring key decision makers understand the value of Ivalua.
Proactively help the client meet their business objectives by becoming a true partner who can help educate, guide the client through business transformations and ensure the clients receive the value they are expecting.
Create and manage client reference-ability plans for assigned books of clients.
Coordinate and manage regularly scheduled meetings with clients to ensure day-to-day operations run as expected and that special projects and product implementations run smoothly.
Report client status to all levels of the organization using both qualitative and quantitative measures.
Demonstrate the best-practices solution to make the case for expansion of modules licensed and to show opportunities for improvement.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

Minimum Bachelor’s degree: or,
At least 5+ years of relevant work experience in B2B SaaS customer success, account management, or in a strategic consulting organization, or relevant experience in complex software implementation
Strong knowledge in industry vertical procurement (Manufacturing, Automotive, Healthcare, Public Sector) is preferred.
Ability to travel at least 30% of the time.

Soft Skills :

Good interpersonal skills.
Ability to multi-task several critical projects at once.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

Hybrid working model (3 days in the office per week),
We're a team dedicated to pushing the boundaries of product innovation and technology,
Sustainable Growth, Privately Held,
A stable and cash-flow positive Company since 10 years,
Snacks and weekly lunches in the office,
Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
Unlock and unleash your full professional potential with our exceptional training and career development program,
Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued,
Regular social events, competitive outings, team running events, and musical activities,
Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.

Title: Customer Success Manager

Base range minimum: $82,500

Base range maximum: $137,500

*Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

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