Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionises supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.
THE OPPORTUNITY
CONTEXT:
Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts and is still growing in order to guarantee the satisfaction of a growing number of customers. In this context of growth, we are looking for a Software Engineer with a developer mindset in our Integration team.
ROLE:
Here at Ivalua, we are currently looking for an Integration Engineer within the RUN team. You will be reporting to Team Lead, Integration and you will be involved in liaising between our technical clients integrating Ivalua products with their ERP and other internal and 3rd party systems. You will be the dedicated contact for our customers and partners in terms of technical expertise. You will be trained and certified on our Buyer application (SaaS Source-to-Pay software package).
WHAT YOU WILL DO WITH US
Management of customer relations on the application
- Responsible for your customer's satisfaction by providing attention and technical expertise.
Maintenance:
- Follow-up, qualification, and prioritisation of customer requests
- Expertise needed in troubleshooting code and SQL issues.
- Staying up to date with trends with new syntax, query optimization, and
- Hands-on expertise on C# .NET & SQL frameworks to best support existing and future Ivalua customers
- Ability to communicate well with customers and team members.
Change requests:
- Parameterization of the solution and reduction of specific code.
Expertise in solution and Customer Satisfaction:
- Training in new and advanced products. Support for partners and customers
- Feedback to R&D of customer needs and projects
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- You have minimum 3 years of experience as a developer in an object-oriented language (ideally C#) acquired through at least projects, internships, or work-study.
- You are a master of SQL (writing and optimising queries)
- Experience on L3/L4 Software Product Technical Support Process
- You have experience in technical support, and if possible, customer management.
- Experience with transfer protocols like SFTP, FTPS, and AS2 as well as with the use of APIs
- Experience with CSV, XML, or any other type of document business standards
- Hands-on-coding experience in web-based technologies is a must
- Hands-on experience building integrations with SOAP and REST API's Web Services
- Experience with data mapping, transformation, and ETL processes.
- In-depth knowledge of API development and management.
- BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage
Soft Skills:
- Excellent written and verbal communication skills and at ease in a multicultural environment
- You have strong autonomy and good management of priorities
- You want to develop your customer relationship management skills.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week).
- We're a team dedicated to pushing the boundaries of product innovation and technology, Sustainable Growth oriented and Privately held.
- A stable and cash-flow positive Company since 10 years.
- Snacks and weekly lunches in the office.
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity.
- Unlock and unleash your full professional potential with our exceptional training and career development program.
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields.
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
- Experience a truly diverse and inclusive work environment where your unique contributions are highly valued.
- Regular social events, competitive outings, team running events, and musical activities.
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans.
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
