Job Description

Ivalua is developing a new generation of Procurement technology products

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

We’re searching for an experienced technical writer to join our team and help take our customer focused professional services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as system integration, report & analysis, computer science/engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

  • Develop and standardize comprehensive technical documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex client requirements, product information and solution design into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement

Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various teams to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
  • Work with integration and implementation leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor’s degree in relevant technical field
  • 2-4 years’ industry experience as an effective technical writer mainly about system integration and reporting & analysis solutions
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation

 

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