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iRely is looking for a Software Product Support Analyst to join their Commodity, Trade and Risk Management Business team at iRely’ s office in Bangalore, India
Have you thought about leveraging your proficiency in French or Spanish within the dynamic Information Technology sector? In today's global landscape, the ability to communicate fluently in a foreign language has become an invaluable asset, and organizations like ours are actively seeking individuals with your language skills to enrich our expanding team.
We are in search of a dedicated team member to assist in catering to our Spanish and French-speaking customer base. Below, you will find a detailed breakdown of the responsibilities associated with this role, and rest assured, we will provide you with comprehensive product training before you engage with our customers.
Key Responsibilities:
- Cultivate and maintain positive relationships with both internal and external clients, ensuring that support requests are swiftly diagnosed and resolved.
- Contribute innovative ideas and solutions for the ongoing enhancement of our support processes.
- Prioritize and promptly address support tickets and service requests, ensuring efficient resolutions.
- Methodically document all issues and their resolutions in our Help Desk ticket software.
- Collaborate closely with Product/Project Management and development teams to address issues reported by our customers.
- Engage in daily and weekly meetings, sharing department and company updates with your team.
- Develop and update documentation for system modules, business processes, and internal training.
- Assess issue severity and impact, and delegate them to the appropriate team member.
- Participate in annual software upgrade-related activities.
Minimum Requirements:
- Proficiency in spoken French or Spanish.
- Willingness to provide after-hours (night shift) support on a rotating basis.
- While Call Center/Helpdesk experience is a plus, it is not mandatory.
- A background of 2-3 years in supporting ERP/Accounting systems is advantageous but not obligatory.
- Exceptional communication skills in English.
- A Bachelor's degree.
We look forward to welcoming you to our team, where your linguistic skills will play a pivotal role in providing top-notch support to our diverse customer base.
Diversity and Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
About iRely
In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.
Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation.
Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries.
Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are.
