The Role:
  • Researches and develops technical materials in a variety of formats - e.g. user tips, blog posts, whitepaper, webinar presentation, and other
  • Collaborates with Subject-Matter-Experts to establish technically accurate inputs and applies creative story-telling skills to convey key messages, with attention to SEO.
  • Plans content for each stage of the marketing funnel and customer journey, and for appropriate target personas.
  • Maintains organised records of all materials, drafts, and previous versions
  • Reviews and curates existing content assets, makes recommendations to inform content strategy, and maintains evergreen content
  • Follows and maintains established style of content guidelines across platforms and media
  • Works efficiently and accurately in content management systems, adhering to best practices and standards for terminology and content management
  • Collect and assess analytics insights to inform strategic decisions
  • Identify opportunities to improve content development processes
  • Ensures deliverables are published on schedule
Requirements:

The Candidate:
  • Relevant Bachelor’s degree with 2+ years relevant technical writing experience, preferably software or telecommunications industry
  • Working knowledge of content creation tools - word processing, presentation, image management, etc., and familiarity with content management systems and marketing automation tools.
  • Demonstrates ability to quickly learn and apply new tools, processes, and standards
  • Ability to explain technical concepts to audiences that have varying degrees of technical ability
  • Strong time management skills and an ability to take accountability for completing projects
  • Ability to absorb and retain information quickly, specifically complex technical information
  • Ability to analyse target audience and to present ideas in user-friendly language
  • Interest in telecommunications, VoIP, WebRTC, and voice-bots is an advantage
The Person:
  • Creative
  • Can-do attitude
  • Shows Initiative
  • A Team Player
  • Organised
  • Meticulous
  • A self learner
Other information:

What we offer:
  • Paid Maternity, Adoptive & Paternity Leave
  • Health Insurance
  • Flexible Working
  • Competitive Salary
  • Pension
  • A place to grow
  • Continuous learning & development
  • Sports & Social
 
 

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