Network Engineer

Join the Team Reinventing the Brick & Mortar Shopping Experience at IOB

Imagine working at a company where you experience the best of both worlds: the fast-paced execution of a startup paired with the guidance of leaders who have built successful scalable solutions. Led by veteran innovator Hannes van Rensburg, we are not just rethinking the evolution of physical retail—we are redefining it.

At The Internet of Behaviors Company (IOB), we envision a future where physical shopping becomes an enjoyable social and retail experience once again. Customers will receive curated offerings, guaranteed selections, and delightful interactions. Our goal is to connect physical storefronts with customers in a way that rivals the convenience of online shopping. We’re looking for great teammates to help us shape the future of connected retail, and we invite you to join us.

We believe that physical retail is NOT dead; rather, it has yet to evolve alongside today’s modern customers. Many shoppers are migrating to online platforms because physical retail has fallen short in convenience, selection, pricing, and enjoyment. Shopping used to be a pleasurable pastime, and IOB is committed to bringing back that enjoyment. We need your expertise to make it happen. You will be part of a skilled team that is fundamentally reshaping physical retail, which still accounts for 80% of the overall industry. Together, we will invent a new standard for customer experience, personalized service, and ultimately, a delightful way to shop.

You will work alongside some of the brightest minds in technology, develop cutting-edge software and hardware solutions, and be empowered to tackle challenging problems that will stretch your skills and enhance your thinking. If you’re ready to join us in building the future of connected retail, we want to hear from you.

About the Role

The Internet of Behaviors Company (IOB) is seeking a highly skilled Network Engineer / IT Operations Lead to manage and maintain the company's IT infrastructure, ensuring operational efficiency, stability, and scalability. This role is critical in establishing a robust IT ecosystem that supports our rapidly growing organization and serves as a foundation for an in-house IT Operations team in the future.

You will be responsible for overseeing hardware and network management, Microsoft 365 administration, and Mobile Device Management (MDM) security. In addition, you will collaborate closely with the Cybersecurity team to ensure that our IT operations align with security policies and industry best practices.

If you are an experienced IT professional with a strong background in enterprise IT infrastructure, Microsoft 365 environments, network management, and MDM security, this is an exciting opportunity to drive innovation and build a scalable IT environment for IOB.

Key Responsibilities

Hardware & Network Management

• Manage and optimize general network structures, ensuring secure and scalable connectivity for all users.
• Define and enforce policies for network access control and monitor network performance.

Microsoft 365 Administration

• Oversee the administration and maintenance of Microsoft 365 services, including email, OneDrive, SharePoint, Teams, and Exchange Online.
• Monitor and manage storage capacities, security settings, and administrative accounts.
• Implement best practices for M365 governance to ensure compliance and efficiency.

Mobile Device Management (MDM) & IT Security

• Implement, configure, and manage MDM solutions (e.g., Microsoft Intune) to enforce security policies across all company devices.
• Oversee patch management and ensure systems remain up to date and secure.
• Collaborate with Cybersecurity to manage VPN and firewall configurations, ensuring a secure IT environment.

User & Account Management

• Manage user provisioning, including creation and deactivation of accounts, ensuring appropriate role-based access.
• Support employee onboarding/offboarding with proper network access controls and account management.

IT Operations & Process Improvement

• Develop and enforce IT policies related to hardware usage, software installations, and device security.
• Ensure robust IT disaster recovery and business continuity plans are in place.
• Monitor IT system performance, including storage, backups, and overall system health.
• Work with external IT vendors to optimize IT service delivery.
• Identify opportunities for automation to enhance operational efficiency.

Scalability & Team Development

• Lay the foundation for a scalable IT operations team by establishing best practices and frameworks.
• Mentor and guide junior engineers as the team grows, ensuring seamless knowledge transfer and process continuity.

Required Skills & Experience

• Experience:
• 5+ years in IT Infrastructure, System Administration, or Network Management roles.
• Technical Expertise:
• Strong knowledge of Microsoft 365 (including Exchange, OneDrive, SharePoint, Teams, Intune, Defender) and Azure Active Directory.
• Proven experience with network architecture, including managing firewalls, VPNs, etc.
• Familiarity with Mobile Device Management solutions (e.g., Microsoft Intune or equivalent) and Apple Business Manager.
• Experience with IT helpdesk and ticketing systems.
• Operational Skills:
• Strong troubleshooting skills across hardware, software, and network issues.
• Experience in developing and enforcing IT policies and disaster recovery plans.
• Interpersonal Skills:
• Excellent vendor management and communication skills.
• Ability to mentor and develop team members over time.
• Focus:
• Expertise centered on Microsoft-based infrastructure and possibly AWS.

Preferred Qualifications & Bonus Skills

• Certifications:
• Microsoft Certified Administrator, ITIL, CompTIA Network+, MCSE, CISSP or related certifications.
• Scripting & Automation:
• Proficiency in scripting (e.g., PowerShell, Python, Bash) to automate IT tasks and processes.
• Security Models:
• Familiarity with Zero Trust security models and endpoint protection strategies.
• Additional Experience:
• Prior experience managing IT teams or supporting outsourced IT environments.

Why Join IOB?

At IOB, you will be at the forefront of building a future-proof IT ecosystem for a rapidly growing company. You will have the opportunity to:

• Shape the IT Infrastructure: Establish best practices and drive innovation.
• Build a Scalable Team: Lay the groundwork for an in-house IT operations team.
• Collaborate Across Departments: Work closely with cybersecurity, engineering, and external vendors to deliver seamless IT services.
• Drive Impact: Contribute to creating a secure and efficient IT environment that supports our strategic goals.

If you’re ready to join a company that’s on a mission to make today’s physical retail experience more convenient, affordable, and enjoyable—then we want to hear from you! Apply today and let’s build this together.

The Internet of Behaviors Company, Inc. considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.