Customer Support - English<>Mandarin

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As an Bilingual-Speaking customer support operator at Invisible, you will play a crucial role in driving our client’s success by providing support to customers & drivers for issues and queries via live calls. You will work closely with our client on their live call processes while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

20 download, 5 upload Mbps
Dual-core processor with hyper-threading
8g RAM
Must have a microphone with very clear audio
If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

Fluency in spoken and written English<>Mandarin
Languages Needed: fluency in spoken & written Mandarin & English
Availability Sunday-Saturday to work

Responsibilities

Customer Support: providing support via live inbound phone calls to resolve diners/drivers queries and issues promptly and in a professional manner.
Documentation: Document all necessary notes & vital information from customer & driver conversations.

Qualifications

Ability to work independently and as part of a team.
Strong attention to detail and excellent grammar
Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
Knowledge of the restaurant industry is a plus.

Compensation & Career

Compensation

Type: Hourly

Remuneration: $6/hr

Life & Career

You're availability required in your timezone. The work is steady, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.

^{Note: We are looking for someone who is fluent in Mandarin}

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* Required

First Name *

Last Name *

Email *

Phone

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

What country are you currently a resident of? *

If you currently reside in the United States of America, please specify what residence status or visa status you currently hold. (if you do not reside in the United States of America please state N/A) *

Please all languages your highly proficient/fluent in: *

Complete this English test linked below (Attempt only once - Take a screenshot of the final result and upload it here.) *

English Test

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Please indicate the percentile range you scored in the English Test *

Computer Specifications Screenshot *

If you are on a Windows PC, please follow these instructions:

1. Navigate to “About Your PC” using Window Search.

2. Take a fullscreen unedited screenshot of the “About Your PC” window, ensuring that your Device Name, Processor, Installed RAM, and other data are clearly visible.

If you are on a Mac, please follow these instructions:

1. Navigate to "About This Mac".

2. Take a fullscreen unedited screenshot of the overview of your Mac, including your Mac model, processor, memory, serial number, and version of macOS.

NOTE: Edited or cropped screenshots will not be accepted.

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Please select the Operating System shown on your Computer Specification Screenshot: *

Please select the range of the installed RAM (Windows) or memory (MAC) shown on your Computer Specification Screenshot falls within: *

Internet Speed Screenshot *

1. Kindly navigate to this link.

2. Click on the go button and wait for the test to be completed.

3. After the test results are shown on screen, take a fullscreen unedited screenshot of the test results.

NOTE: Edited or cropped screenshots will not be accepted.

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Please select the range of the Download Mbps shown on your Internet Speed Test Screenshot falls within: *

Loom Recording *

Record a 2 - 3 minute video clip using the Loom desktop app (with the camera turned on, using the "Cam Only" setting -> check this video for a tutorial

Please answer the following questions:

1. Give a brief overview of your work experience / job history.

2. Why would you be a good fit for this position?

3. Are you able to use formulas, shortcuts or filters to manipulate data quickly in Google Sheets or Excel?

(Please record the video in English so that we can assess fluency.) Share the video clip's Loom link in the box below:

How did you hear about the position? *

If you selected 'Friend of Colleague', please let us know their name(s) here:

If you are based in USA, please confirm which state you are currently residing in? *

Enter the verification code sent to to confirm you are not a robot, then submit your application.

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Customer Support - English<> Mandarin

Apply for this Job