InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

We are seeking a skilled Bilingual Technical Support Analyst to enhance our support team. In this role, you will:

Provide exceptional technical and functional support to clients worldwide through various channels including email, tickets, and remote sessions (e.g., TeamViewer, Zoom).
Analyze and optimize client configurations, offering recommendations to improve platform efficiency.
Collaborate closely with our development and customer success teams to troubleshoot and resolve issues.

Do not hesitate to apply if you…

are fluent in English and Spanish
enjoy working with clients, providing top-level support
think analytically
have strong communication and troubleshooting skills
have previous experience in technical support for software and/or infrastructure
are tech-savvy
are familiar with Windows and Linux environments
read logs
worked with networks and connectivity

Previous experience using our Invgate Service Desk and Invgate Insight Management tools is a big PLUS.

Our benefits include career development opportunities, English lessons and extended PTO.

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